# Player unable to join guild **URL:** \ **Category:** Support\ **Created:** [July 2, 2016, 7:16pm UTC](https://community.gemsofwar.com/t/player-unable-to-join-guild/9095 "2016-07-02T19:16:18Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Mariana](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mariana/32/63233_2.png) [@Mariana](https://community.gemsofwar.com/u/Mariana)\ **Post date:** [July 2, 2016, 7:16pm UTC](https://community.gemsofwar.com/t/player-unable-to-join-guild/9095/1 "2016-07-02T19:16:18Z")
Have a player trying to join our guild Realm of the Undead. Says he exists LEEDSRISK but invite does not work and he is unable to find guild. Sent message to support 6 days ago, no reply. Mariana, GM ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/2/26cd7649d04b355e3d5feb8dadd3fc92383c38c3.png) ---
**Author:** ![Sidousai](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sidousai/32/604_2.png) [@Sidousai](https://community.gemsofwar.com/u/Sidousai)\ **Post date:** [July 2, 2016, 7:36pm UTC](https://community.gemsofwar.com/t/player-unable-to-join-guild/9095/2 "2016-07-02T19:36:15Z")
There are 3 possible situations here 1. This person is on a different platform. I’m guessing you’re on PC/Mobile, maybe this person is on Xbox/Playstation. So the databases do not share. 2. There might be an invisible space somewhere in the name, either before or after, try checking that. 3. Maybe Leedsrisk is not a unique name. Make sure to ask the person to check his in-game account for the official invite id. It’s possible there’s an LEEDSRISK\_1 or LEEDSRISK\_2 ---
**Author:** ![Mariana](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mariana/32/63233_2.png) [@Mariana](https://community.gemsofwar.com/u/Mariana)\ **Post date:** [July 3, 2016, 2:39pm UTC](https://community.gemsofwar.com/t/player-unable-to-join-guild/9095/3 "2016-07-03T14:39:25Z")
Thanks very much for trying to help. He is on a mobile so would be compatible. Not sure how to check the name. He is actively playing but cannot find our guild. ---
**Author:** ![Mariana](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mariana/32/63233_2.png) [@Mariana](https://community.gemsofwar.com/u/Mariana)\ **Post date:** [July 3, 2016, 2:44pm UTC](https://community.gemsofwar.com/t/player-unable-to-join-guild/9095/4 "2016-07-03T14:44:28Z")
It sends the invite but he doesn’t receive it ---
**Author:** ![Tine](https://avatars.discourse-cdn.com/v4/letter/t/9de053/32.png) [@Tine](https://community.gemsofwar.com/u/Tine)\ **Post date:** [July 3, 2016, 6:14pm UTC](https://community.gemsofwar.com/t/player-unable-to-join-guild/9095/5 "2016-07-03T18:14:25Z")
Same problem here we tried since weeks, i contact support but it dont works. i could join every guild i want but not this guild ---
**Author:** ![Mariana](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mariana/32/63233_2.png) [@Mariana](https://community.gemsofwar.com/u/Mariana)\ **Post date:** [July 3, 2016, 7:55pm UTC](https://community.gemsofwar.com/t/player-unable-to-join-guild/9095/6 "2016-07-03T19:55:36Z")
There are two forms for contacting support, I sent using the other form and received confirmation email right away. First time I did not get an email If you did not get the email then it’s the wrong form. ---
**Author:** ![Mariana](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mariana/32/63233_2.png) [@Mariana](https://community.gemsofwar.com/u/Mariana)\ **Post date:** [July 4, 2016, 2:04am UTC](https://community.gemsofwar.com/t/player-unable-to-join-guild/9095/7 "2016-07-04T02:04:56Z")
Go to Support Gameplay Support Send a request Fill in the form ---
**Author:** ![therealwetwilly](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/therealwetwilly/32/4178_2.png) [@therealwetwilly](https://community.gemsofwar.com/u/therealwetwilly)\ **Post date:** [July 4, 2016, 1:24pm UTC](https://community.gemsofwar.com/t/player-unable-to-join-guild/9095/8 "2016-07-04T13:24:29Z")
or, just to be sure: - player is currently in a guild - inviting guild has no free spots ---
**Author:** ![Mariana](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mariana/32/63233_2.png) [@Mariana](https://community.gemsofwar.com/u/Mariana)\ **Post date:** [July 4, 2016, 4:22pm UTC](https://community.gemsofwar.com/t/player-unable-to-join-guild/9095/9 "2016-07-04T16:22:26Z")
Thanks for trying to help. No they are not in a guild and yes we do have spaces.