# Pet rescue shop purchase missing **URL:** \ **Category:** Bug Reports\ **Created:** [May 9, 2019, 12:59am UTC](https://community.gemsofwar.com/t/pet-rescue-shop-purchase-missing/54878 "2019-05-09T00:59:45Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Jeff](https://avatars.discourse-cdn.com/v4/letter/j/e19b73/32.png) [@Jeff](https://community.gemsofwar.com/u/Jeff)\ **Post date:** [May 9, 2019, 12:59am UTC](https://community.gemsofwar.com/t/pet-rescue-shop-purchase-missing/54878/1 "2019-05-09T00:59:45Z")
Please check the [known issues list](https://gemsofwar.zendesk.com/hc/en-us/articles/360000497716-All-Known-Issues-Gems-of-War) before posting a bug. **Platform, device version and operating system:** Chromebook/Android. **Screenshot or image:** **What you were expecting to happen, and what actually happened:** I bought the 400 gem level of the Owlbunny pet but did not get any pets (nor, I suspect, any of the other items.) **How often does this happen? When did it begin happening?** This is a first for me. **Steps to make it happen again** Best I can do is walk through the steps exactly as I did them. Finished pet rescue Bought several levels of pet. went into troops menu to level it. Noticed I was just short of another ascension. Sigh audibly enough that my wife asked me what was wrong. Go back into pet event, buy 400 gem level. Return to troop menu only to discover I still have the same number of pets. Figure I somehow didn’t buy the pet. Go back into pet event, see 400 gem level is purchased. Swear loudly, Have wife tell you “I don’t know why you play that game if you’re not having fun”. Post here. ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [May 9, 2019, 3:49am UTC](https://community.gemsofwar.com/t/pet-rescue-shop-purchase-missing/54878/2 "2019-05-09T03:49:12Z")
File a support ticket under “Missing Rewards” > **[Did not receive rewards or resources](https://gemsofwar.zendesk.com/hc/en-us/articles/360000367876-Did-not-receive-rewards-or-resources)** > > If you are missing rewards from inside your game you can contact Support with detailed information. > Depending on the type of rewards or resources that went missing, you can contact support with Mis... That is a more targeted approach than posting a bug report here. Seems like the forums don’t really do support stuff, and I don’t know if support handles bug reports. ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [May 9, 2019, 5:02am UTC](https://community.gemsofwar.com/t/pet-rescue-shop-purchase-missing/54878/3 "2019-05-09T05:02:07Z")
@Grundulum is on the money! Our support is more than happy to help with this. 🙂 ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [May 9, 2019, 5:24am UTC](https://community.gemsofwar.com/t/pet-rescue-shop-purchase-missing/54878/4 "2019-05-09T05:24:16Z")
Oh, and one other idea. Restart the game and do a battle, then check your pet count. Since 4.3, the game has had a problem where numbers don’t update in real time. It’s possible you _did_ receive the pet, and the servers know it, but your client (the program running on your phone) for some reason hasn’t gotten the new numbers yet.