# Not receiving guild task mail **URL:** \ **Category:** Support\ **Created:** [May 24, 2016, 3:11pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290 "2016-05-24T15:11:59Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![DonBoba](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/donboba/32/25457_2.png) [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\ **Post date:** [May 24, 2016, 3:11pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/1 "2016-05-24T15:11:59Z")
**What you were expecting to happen, and what actually happened?** About 40 minutes ago my guild completed gems task for 10 gems. I still haven’t received a mail for those 10 gems. Got the daily reward mail normally, but still no guild task completed mail. **What are the steps to make it happen again?** **Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!** I can post the screen shot of the activity log where the quest was completed. ---
**Author:** ![DonBoba](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/donboba/32/25457_2.png) [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\ **Post date:** [May 24, 2016, 3:36pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/2 "2016-05-24T15:36:05Z")
1 hour later still no 10 gem mail. I got a confirmation from another member that she didn’t receive anything either. Confirmation was from @Theicla I’ll see what others will say about receiving that mail, but 2 out of 2 haven’t got it. ---
**Author:** ![Theicla](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/theicla/32/3624_2.png) [@Theicla](https://community.gemsofwar.com/u/Theicla)\ **Post date:** [May 24, 2016, 3:44pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/3 "2016-05-24T15:44:11Z")
Indeed Don completed the Exploration task for 10 gems at 10:41:58 am today. I was playing Treasure Hunt for the last 45 minutes and did not receive any in-game Mail for the guild task. ☹ ---
**Author:** ![DonBoba](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/donboba/32/25457_2.png) [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\ **Post date:** [May 24, 2016, 3:50pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/4 "2016-05-24T15:50:11Z")
Just a correction here, Noryanna completed gems task, not me, my donation was to the task afterwards. Here’s the screenshot of the task completion: ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/8/806ef05a6d010e7d08eff3030dc81d5bd6acc283.png) ---
**Author:** ![Theicla](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/theicla/32/3624_2.png) [@Theicla](https://community.gemsofwar.com/u/Theicla)\ **Post date:** [May 24, 2016, 4:03pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/5 "2016-05-24T16:03:18Z")
Also for what it’s worth, I was getting a series of Server Connection errors at 10:48am. I took a screenshot then. (Just wanted to add I did get my first score over 100 moves in Treasure Hunt though! Two vaults, 6 Traitstones, no keys, 1330 gold. I was playing in order to get some keys… ANY keys, I have 0 chests in glory or higher right now… But I forget that I also don’t have much gold either. Memo: Don’t play long games of TH when you’re broke because you’re gonna get gold, not keys or gems!) ---
**Author:** ![Theicla](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/theicla/32/3624_2.png) [@Theicla](https://community.gemsofwar.com/u/Theicla)\ **Post date:** [May 24, 2016, 4:39pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/6 "2016-05-24T16:39:37Z")
Alright. I just looked at the guild activity log again. I see the reason for my confusion. Norianya completed Crafting at 10:30:17am according to my screen, Don Boba finished Exploration 18 minutes later. During that time I did _NOT_ receive any guild task mail, so not only did Norianya’s task not complete for me, Don’s didn’t either (two tasks missing). Another thing I should note is that when I logged in this morning, I’d only received Mail for one (1) task completion by either Falka or efh for 2 Maps. This struck me as rather unusual because our guild usually completes at least two or three tasks between the time I log out at night and my next login the next day. So it may be that we lost more than just the last few tasks overnight?! ---
**Author:** ![Gwynhbleidd](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gwynhbleidd/32/3783_2.png) [@Gwynhbleidd](https://community.gemsofwar.com/u/Gwynhbleidd)\ **Post date:** [May 24, 2016, 5:08pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/7 "2016-05-24T17:08:58Z")
Same situation also happend in our guild (Audles) today. Around 5:30 pm gmt+2 with about ~10 gems. I’m not sure if there weren’t other similar situations after yesterday reset. I’ve noticed this today when I was updating our guild google sheet after i’ve completed +10 gems task, and later Mr. Strange also completed +10 gems task, but overall we’ve got only 10 instead of 20 gems. ---
**Author:** ![Theicla](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/theicla/32/3624_2.png) [@Theicla](https://community.gemsofwar.com/u/Theicla)\ **Post date:** [May 24, 2016, 5:09pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/8 "2016-05-24T17:09:53Z")
Update I know I’ve received in-game Mail for 10 gems now, but not for anything else. ---
**Author:** ![DonBoba](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/donboba/32/25457_2.png) [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\ **Post date:** [May 24, 2016, 5:17pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/9 "2016-05-24T17:17:29Z")
Only gems were completed in past 2 hours those 10000 I donate were not a completion, just a donation towards completion. Still no gems for me though, and another member reported he didn’t get gems either. ---
**Author:** ![Theicla](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/theicla/32/3624_2.png) [@Theicla](https://community.gemsofwar.com/u/Theicla)\ **Post date:** [May 24, 2016, 5:27pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/10 "2016-05-24T17:27:32Z")
Apologies I kept reading ‘contributed’ as ‘completed’. The only reason I was doing that is that a couple times (on the console version!) my 5000 gold would count as a ‘contributed 5000’ rather than a ‘completed’. This would only happen when the amount contributed was exactly the amount required to finish a personal task list item as well as the Guild task, and it didn’t happen often. Also, that was the console version of course. My bad. Carry on 🙂 ---
**Author:** ![killerman3333](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/killerman3333/32/4068_2.png) [@killerman3333](https://community.gemsofwar.com/u/killerman3333)\ **Post date:** [May 24, 2016, 5:31pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/11 "2016-05-24T17:31:24Z")
This is the part where you say sorry bad english. ---
**Author:** ![DonBoba](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/donboba/32/25457_2.png) [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\ **Post date:** [May 24, 2016, 5:32pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/12 "2016-05-24T17:32:27Z")
I never really played much attention before, but now I donate 7000 and left it about 450 to completing (I’m that guy that likes his total donation to be a round number xD ) So I just waited someone to finish it. After it got completed soon afterwards I didn’t get no mail. If I wasn’t expecting it I maybe wouldn’t notice :S ---
**Author:** ![killerman3333](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/killerman3333/32/4068_2.png) [@killerman3333](https://community.gemsofwar.com/u/killerman3333)\ **Post date:** [May 24, 2016, 5:36pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/13 "2016-05-24T17:36:22Z")
Hopefully the patch fixes this bug. ---
**Author:** ![Gwynhbleidd](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gwynhbleidd/32/3783_2.png) [@Gwynhbleidd](https://community.gemsofwar.com/u/Gwynhbleidd)\ **Post date:** [May 24, 2016, 5:50pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/14 "2016-05-24T17:50:11Z")
Yup, I’ve got the same situation. I’ve noticed it just by accident. ---
**Author:** ![Theicla](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/theicla/32/3624_2.png) [@Theicla](https://community.gemsofwar.com/u/Theicla)\ **Post date:** [May 24, 2016, 8:08pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/15 "2016-05-24T20:08:17Z")
Mavado completed Exploration task at 3:57:28pm. I received 12 glory keys in the mail. @scheisspositivismus Did you receive those keys? But If members have donated about 350k gold since day before yesterday, where are the other 7 to 8 task completions that we should have seen? ---
**Author:** ![DonBoba](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/donboba/32/25457_2.png) [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\ **Post date:** [May 24, 2016, 8:50pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/16 "2016-05-24T20:50:15Z")
I got the keys, still no gems. And I’m pretty sure that I’ve got everything so far this week, except those gems. ---
**Author:** ![Theicla](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/theicla/32/3624_2.png) [@Theicla](https://community.gemsofwar.com/u/Theicla)\ **Post date:** [May 24, 2016, 9:01pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/17 "2016-05-24T21:01:40Z")
What I have received in the last 13 hours is: 2 maps 10 gems 12 keys And yesterday was 12 keys and a couple something else’s. If we’ve received anything else today between the 2 maps and the 12 keys, I did not see it. ---
**Author:** ![DonBoba](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/donboba/32/25457_2.png) [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\ **Post date:** [May 24, 2016, 9:11pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/18 "2016-05-24T21:11:40Z")
Not sure about the order, but I think you should have received about 60-72 keys since the new week started. . ---
**Author:** ![scheisspositivismus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/scheisspositivismus/32/5390_2.png) [@scheisspositivismus](https://community.gemsofwar.com/u/scheisspositivismus)\ **Post date:** [May 24, 2016, 9:19pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/19 "2016-05-24T21:19:48Z")
@Theicla I did receive the 12 keys, but this was the first mail today. ---
**Author:** ![DonBoba](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/donboba/32/25457_2.png) [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\ **Post date:** [May 24, 2016, 9:20pm UTC](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290/20 "2016-05-24T21:20:41Z")
So you didn’t get the 10 gems either. . [Next page](https://community.gemsofwar.com/t/not-receiving-guild-task-mail/7290.md?page=2)