# Not receiving gem match ups **URL:** \ **Category:** Support\ **Created:** [February 25, 2017, 10:16pm UTC](https://community.gemsofwar.com/t/not-receiving-gem-match-ups/20545 "2017-02-25T22:16:36Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![MrsAffects](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mrsaffects/32/73668_2.png) [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Post date:** [February 25, 2017, 10:16pm UTC](https://community.gemsofwar.com/t/not-receiving-gem-match-ups/20545/1 "2017-02-25T22:16:36Z")
I have noticed this for a while and wonder when it will be fixed. I go to match three gems and receive not mana. Before anyone says it, no the masteries are not halved. Even if they were I should still receive something. This happens quite often and in every match no matter who or what game I am playing. No status affects either. It really burns me up when all I need is the one match up to get going. Yes it also happens when matching 4 of a kinds as well. It stings when it results in a lost match due to it happening. It happens so often I can include video if need be to prove it. Please fix this ANNOYING issue. ---
**Author:** ![MrsAffects](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mrsaffects/32/73668_2.png) [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Post date:** [February 25, 2017, 10:18pm UTC](https://community.gemsofwar.com/t/not-receiving-gem-match-ups/20545/2 "2017-02-25T22:18:24Z")
I can’t be the only one noticing this. ---
**Author:** ![MrsAffects](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mrsaffects/32/73668_2.png) [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Post date:** [February 25, 2017, 10:41pm UTC](https://community.gemsofwar.com/t/not-receiving-gem-match-ups/20545/3 "2017-02-25T22:41:01Z")
![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/a/0/a04ec99825739f3c87396d4ba7eb9a7045d47246.jpg) Me waiting for them to fix this issue. ---
**Author:** ![ogunther](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ogunther/32/1464_2.png) [@ogunther](https://community.gemsofwar.com/u/ogunther)\ **Post date:** [February 26, 2017, 12:40am UTC](https://community.gemsofwar.com/t/not-receiving-gem-match-ups/20545/4 "2017-02-26T00:40:07Z")
Just to be clear, you’re making a 3 or more gem match of a color of mana that one of your equipped troops uses and said troop doesn’t already have full mana, right? I’m guessing that’s what you’re saying but just wanted to double check for clarity as I’ve never experienced the issue as you describe (though I don’t play on console, either). ---
**Author:** ![DonBoba](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/donboba/32/25457_2.png) [@DonBoba](https://community.gemsofwar.com/u/DonBoba)\ **Post date:** [February 26, 2017, 12:46am UTC](https://community.gemsofwar.com/t/not-receiving-gem-match-ups/20545/5 "2017-02-26T00:46:29Z")
Last 4 pictures on forum posts are from some tree. . ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [February 26, 2017, 1:01am UTC](https://community.gemsofwar.com/t/not-receiving-gem-match-ups/20545/6 "2017-02-26T01:01:04Z")
Also make sure the troops that should be getting mana aren’t silenced. The devs have mentioned that videos are extremely helpful in tracking down bugs etc, so sending them videos of it would probably help them out a lot. ---
**Author:** ![MrsAffects](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mrsaffects/32/73668_2.png) [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Post date:** [February 26, 2017, 1:50am UTC](https://community.gemsofwar.com/t/not-receiving-gem-match-ups/20545/7 "2017-02-26T01:50:41Z")
Yes. That is exactly what I am saying. ---
**Author:** ![MrsAffects](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mrsaffects/32/73668_2.png) [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Post date:** [February 26, 2017, 1:51am UTC](https://community.gemsofwar.com/t/not-receiving-gem-match-ups/20545/8 "2017-02-26T01:51:25Z")
They are not silenced. No affects are active. ---
**Author:** ![darkcomputerguru](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/darkcomputerguru/32/17133_2.png) [@darkcomputerguru](https://community.gemsofwar.com/u/darkcomputerguru)\ **Post date:** [February 26, 2017, 1:58am UTC](https://community.gemsofwar.com/t/not-receiving-gem-match-ups/20545/9 "2017-02-26T01:58:26Z")
Same thing is happening to me. I am on the PS4. ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [February 26, 2017, 5:25am UTC](https://community.gemsofwar.com/t/not-receiving-gem-match-ups/20545/10 "2017-02-26T05:25:22Z")
Hi Guys, We haven’t seen anything like that on our end, but if you could get us a video of it occurring it will help our team out. ---
**Author:** ![MrsAffects](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mrsaffects/32/73668_2.png) [@MrsAffects](https://community.gemsofwar.com/u/MrsAffects)\ **Post date:** [February 26, 2017, 7:26am UTC](https://community.gemsofwar.com/t/not-receiving-gem-match-ups/20545/11 "2017-02-26T07:26:59Z")
I will get right on that.