# Not levelling up

**URL:** <https://community.gemsofwar.com/t/not-levelling-up/14329>\
**Category:** Support\
**Created:** [October 25, 2016, 4:54pm UTC](https://community.gemsofwar.com/t/not-levelling-up/14329 "2016-10-25T16:54:29Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ONOPALAVER](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/onopalaver/32/46403_2.png) [@ONOPALAVER](https://community.gemsofwar.com/u/ONOPALAVER)\
**Post date:** [October 25, 2016, 4:54pm UTC](https://community.gemsofwar.com/t/not-levelling-up/14329/1 "2016-10-25T16:54:29Z")

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hi, I don´t know really when it begins, but I have already discovered that my hero is not getting levels. It stops in 1015, and something wrong is on the portrait in the world map. The level bar is overprint.

 ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/6/646f154b7efbfde39cb699152fca5ab74cdbe734.png)

Someone has the same problem?? Sorry for my English. Thanks all.

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**Author:** ![Tacet](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tacet/32/35_2.png) [@Tacet](https://community.gemsofwar.com/u/Tacet)\
**Post date:** [October 25, 2016, 4:57pm UTC](https://community.gemsofwar.com/t/not-levelling-up/14329/2 "2016-10-25T16:57:55Z")

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I’ve seen this issue before on some people, but never had it myself. If you contact support directly they will be able to fix it for you.

[gemsofwar.zendesk.com](http://gemsofwar.zendesk.com) then “Submit a Request” in the top right corner.

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**Author:** ![ONOPALAVER](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/onopalaver/32/46403_2.png) [@ONOPALAVER](https://community.gemsofwar.com/u/ONOPALAVER)\
**Post date:** [October 25, 2016, 5:56pm UTC](https://community.gemsofwar.com/t/not-levelling-up/14329/3 "2016-10-25T17:56:27Z")

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Thanks Tacet. I put a ticket.