# Not getting my keys from tributes

**URL:** <https://community.gemsofwar.com/t/not-getting-my-keys-from-tributes/8391>\
**Category:** Support\
**Created:** [June 14, 2016, 2:30am UTC](https://community.gemsofwar.com/t/not-getting-my-keys-from-tributes/8391 "2016-06-14T02:30:51Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![DemonicDraco](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/demonicdraco/32/2034_2.png) [@DemonicDraco](https://community.gemsofwar.com/u/DemonicDraco)\
**Post date:** [June 14, 2016, 2:30am UTC](https://community.gemsofwar.com/t/not-getting-my-keys-from-tributes/8391/1 "2016-06-14T02:30:52Z")

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normally I’d never notice this kinda thing.. but I’m desperate for minor reds and have been opening gold keys as I get em… I’ve only noticed this with 4 kingdom tributes. after watch the vids it looks like I also didn’t get my gems…

[![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/4/b/4b802e013b47321f0fde0a42469f7a94c0af0861.jpeg "SHAREfactory™\_201606131827\*") ](https://www.youtube.com/watch?v=i_v4ZgItjq4)

[![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/2/e2b91574bd16cc3a58316619b0266ebf10f3eb8f.jpeg "SHAREfactory™\_201606131830\*") ](https://www.youtube.com/watch?v=-NqULXYkLR4)

@Mr.Strange @nex @Foresti

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**Author:** ![Strat](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Strat](https://community.gemsofwar.com/u/Strat)\
**Post date:** [June 14, 2016, 3:34am UTC](https://community.gemsofwar.com/t/not-getting-my-keys-from-tributes/8391/2 "2016-06-14T03:34:36Z")

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Next time that happens try to “save” the game by going into your Troop menu, then exiting. I have to do this to collect my Guild resources sometimes for the gems or keys to update/save properly.

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**Author:** ![death](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@death](https://community.gemsofwar.com/u/death)\
**Post date:** [June 14, 2016, 3:52am UTC](https://community.gemsofwar.com/t/not-getting-my-keys-from-tributes/8391/3 "2016-06-14T03:52:11Z")

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Yep, Strat is correct. Happens all the time especially the guild one

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**Author:** ![DemonicDraco](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/demonicdraco/32/2034_2.png) [@DemonicDraco](https://community.gemsofwar.com/u/DemonicDraco)\
**Post date:** [June 15, 2016, 1:34am UTC](https://community.gemsofwar.com/t/not-getting-my-keys-from-tributes/8391/4 "2016-06-15T01:34:24Z")

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hmm no helping…

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**Author:** ![Strat](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Strat](https://community.gemsofwar.com/u/Strat)\
**Post date:** [June 15, 2016, 1:50am UTC](https://community.gemsofwar.com/t/not-getting-my-keys-from-tributes/8391/5 "2016-06-15T01:50:14Z")

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Time to create a ticket with support, or ask @Mr.Strange or one of the other console Devs

Usually the trick of loading the Troop menu, then exiting works for me. I even had to do it today.