# \[Not a Bug - Support ticket received\] Purchase error report fell thru cracks? **URL:** \ **Category:** Bug Reports\ **Created:** [December 27, 2019, 6:14pm UTC](https://community.gemsofwar.com/t/not-a-bug-support-ticket-received-purchase-error-report-fell-thru-cracks/60305 "2019-12-27T18:14:31Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![Jonathan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jonathan/32/66724_2.png) [@Jonathan](https://community.gemsofwar.com/u/Jonathan)\ **Post date:** [December 27, 2019, 8:18pm UTC](https://community.gemsofwar.com/t/not-a-bug-support-ticket-received-purchase-error-report-fell-thru-cracks/60305/2 "2019-12-27T20:18:41Z")
Hey @isaro – definitely submit a support ticket if you haven’t already – that’ll be the best way for you to get the weapon you didn’t receive. [https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013615](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013615) The bug report you made is more for providing info to the devs so that they can fix whatever caused this, to make sure it doesn’t happen again; the support ticket is to make sure you get your rewards 😁. You’re definitely allowed to bump up your report if it’s fallen off the front page/been a while and you think it’s been missed, though 😀 (e.g. if lots of other reports have been responded to or marked but not your one): > [@Changes to bug reporting](https://community.gemsofwar.com/t/changes-to-bug-reporting/60182/12): > > I think it’s fair though that if a bug report has been bumped off the first “page” without any sort of Dev acknowledgement that it can be bumped. (Here’s a link to the original report:) > [@Purchase of flash offer didn’t go through](https://community.gemsofwar.com/t/purchase-of-flash-offer-didn-t-go-through/59508): > > Platform, device version and operating system: iPad 9.7” iOS v. 13.2.3 Screenshot or image: What you were expecting to happen, and what actually happened: tried to purchase the flash offer for the weapon Ragereaver today, purchase went thru (I was charged for it) but I received an error msg saying that there was a problem w. the purchase. It was correct, I didn’t receive the axe. However, I did restart the game just to be sure and a vault key that I thought I purchased on the weekend did sh… --- _[View the full topic](https://community.gemsofwar.com/t/not-a-bug-support-ticket-received-purchase-error-report-fell-thru-cracks/60305)._