# \[Not a bug - Purchase Issue\]Xbox Purchase Issue - Guild Elite

**URL:** <https://community.gemsofwar.com/t/not-a-bug-purchase-issue-xbox-purchase-issue-guild-elite/61444>\
**Category:** Bug Reports\
**Created:** [February 17, 2020, 5:47am UTC](https://community.gemsofwar.com/t/not-a-bug-purchase-issue-xbox-purchase-issue-guild-elite/61444 "2020-02-17T05:47:01Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![CanyonSurfer](https://avatars.discourse-cdn.com/v4/letter/c/8baadc/32.png) [@CanyonSurfer](https://community.gemsofwar.com/u/CanyonSurfer)\
**Post date:** [February 17, 2020, 5:47am UTC](https://community.gemsofwar.com/t/not-a-bug-purchase-issue-xbox-purchase-issue-guild-elite/61444/1 "2020-02-17T05:47:01Z")

</div>

**Platform, device version and operating system:**  
XBOX One

**What you were expecting to happen, and what actually happened:**  
I purchased the Guild Elite package through the game on Xbox One. I received a confirmation email from Microsoft that I made the purchase, but the items have not been received, even after hard booting my xbox.

**How often does this happen? When did it begin happening?**  
As far as I can tell, in the last 24 hours. A guildmate complained this morning of not receiving the Dungeon pack after paying for it.

**Steps to make it happen again**  
I’m guessing, make a purchase, but I’m not trying to make it happen again.

---

<div class="post-metadata">

**Author:** ![CanyonSurfer](https://avatars.discourse-cdn.com/v4/letter/c/8baadc/32.png) [@CanyonSurfer](https://community.gemsofwar.com/u/CanyonSurfer)\
**Post date:** [February 17, 2020, 6:06am UTC](https://community.gemsofwar.com/t/not-a-bug-purchase-issue-xbox-purchase-issue-guild-elite/61444/2 "2020-02-17T06:06:15Z")

</div>

This finally came through to me a half hour later. During that time, the option to purchase again was available, and the payment screen would load.

---

<div class="post-metadata">

**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [February 18, 2020, 6:40am UTC](https://community.gemsofwar.com/t/not-a-bug-purchase-issue-xbox-purchase-issue-guild-elite/61444/3 "2020-02-18T06:40:11Z")

</div>

Hey, this isn’t a bug but obviously still an issue.

If you have any issues with purchases in future please be sure to contact us directly on support so we can help you as soon as possible.

You can find the link to send us a support ticket under the in game settings \> Help \> submit a ticket.

Or by using this direct link for purchase issues:  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013615](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013615)