# \[Not a Bug - Purchase Issue\] PS4 Holiday Calendar Offer Not Giving Resources

**URL:** <https://community.gemsofwar.com/t/not-a-bug-purchase-issue-ps4-holiday-calendar-offer-not-giving-resources/60299>\
**Category:** Bug Reports\
**Created:** [December 27, 2019, 10:24am UTC](https://community.gemsofwar.com/t/not-a-bug-purchase-issue-ps4-holiday-calendar-offer-not-giving-resources/60299 "2019-12-27T10:24:37Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Allrhyme](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/allrhyme/32/56483_2.png) [@Allrhyme](https://community.gemsofwar.com/u/Allrhyme)\
**Post date:** [December 27, 2019, 10:24am UTC](https://community.gemsofwar.com/t/not-a-bug-purchase-issue-ps4-holiday-calendar-offer-not-giving-resources/60299/1 "2019-12-27T10:24:38Z")

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**PS4PRO**

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**What you were expecting to happen, and what actually happened:**  
Purchases the holiday calendar offer for 84 gem keys and 8 CIP keys and it says I own it but it did bot give me the resourses. Restart did not help.

**How often does this happen? When did it begin happening?**  
This began today on 12/27

**Steps to make it happen again**  
Purchase offer

**1. List item**  
N/A

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**Author:** ![Allrhyme](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/allrhyme/32/56483_2.png) [@Allrhyme](https://community.gemsofwar.com/u/Allrhyme)\
**Post date:** [December 27, 2019, 11:09am UTC](https://community.gemsofwar.com/t/not-a-bug-purchase-issue-ps4-holiday-calendar-offer-not-giving-resources/60299/2 "2019-12-27T11:09:49Z")

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Disregard, came in after a tototal power reset

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**Author:** ![Allrhyme](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/allrhyme/32/56483_2.png) [@Allrhyme](https://community.gemsofwar.com/u/Allrhyme)\
**Post date:** [December 27, 2019, 11:23am UTC](https://community.gemsofwar.com/t/not-a-bug-purchase-issue-ps4-holiday-calendar-offer-not-giving-resources/60299/3 "2019-12-27T11:23:32Z")

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Meant vault

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [December 31, 2019, 4:58am UTC](https://community.gemsofwar.com/t/not-a-bug-purchase-issue-ps4-holiday-calendar-offer-not-giving-resources/60299/4 "2019-12-31T04:58:14Z")

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Hey I’m glad the rewards came through!  
In future if you have any issues with a purchase please contact us directly at support so we can help you more quickly. You can submit a ticket in game by going to the settings menu \> Help \> Submit a ticket