# \[Not a bug\] Purchase issue on android 10 **URL:** \ **Category:** Bug Reports\ **Created:** [March 9, 2020, 3:00pm UTC](https://community.gemsofwar.com/t/not-a-bug-purchase-issue-on-android-10/61855 "2020-03-09T15:00:31Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Alleagon](https://avatars.discourse-cdn.com/v4/letter/a/b782af/32.png) [@Alleagon](https://community.gemsofwar.com/u/Alleagon)\ **Post date:** [March 9, 2020, 3:00pm UTC](https://community.gemsofwar.com/t/not-a-bug-purchase-issue-on-android-10/61855/1 "2020-03-09T15:00:31Z")
**Google , Pixel 2 and Android 10:** **What you were expecting to happen, and what actually happened:** I have reported an issue with a purchase I made and dev has failed to respond to my issue. A flash sale popped up saying for 1.99 I would receive 3 vip keys and 50 gems with a limit of five purchases. I bought all 5 and received 0 keys for my money. I donโ€™t know about you guys but I work hard for the money I have and when I spend it I do not expect to be cheated or lied to. Please rectify this issue or lose a paying customer. A support ticket for purchase issue has already been submitted with the appropriate images for proof of purchases. **How often does this happen? When did it begin happening?** It happened just this once on all five purchases. ---
**Author:** ![mitamata](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mitamata/32/10313_2.png) [@mitamata](https://community.gemsofwar.com/u/mitamata)\ **Post date:** [March 9, 2020, 7:18pm UTC](https://community.gemsofwar.com/t/not-a-bug-purchase-issue-on-android-10/61855/2 "2020-03-09T19:18:11Z")
Are you sure it was vip keys? Not vault keys? Just asking because that sounds a lot like the vault offer that was active this weekend, but that included a vault key, not vip key. If you are sure you are missing a purchased item, send a support ticket. That is your best bet to get what you paid for. The support is a little slow at times, but they usually work things out for you in the end ๐Ÿ˜Š ---
**Author:** ![Alleagon](https://avatars.discourse-cdn.com/v4/letter/a/b782af/32.png) [@Alleagon](https://community.gemsofwar.com/u/Alleagon)\ **Post date:** [March 9, 2020, 7:46pm UTC](https://community.gemsofwar.com/t/not-a-bug-purchase-issue-on-android-10/61855/3 "2020-03-09T19:46:12Z")
Well after a little bit of looking into this I see that you sir or maโ€™am are correct I recant everything I said these were indeed vault keys LOLโ€ฆ My A.D.O.S.(attention deficit ooh shiny) I just seen a shiny colorful key and without taking a second look didnโ€™t realize that they were bought keys instead of VIP keys oh well thank you for pointing this out to me ๐Ÿ˜† we ---
**Author:** ![mitamata](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mitamata/32/10313_2.png) [@mitamata](https://community.gemsofwar.com/u/mitamata)\ **Post date:** [March 9, 2020, 8:44pm UTC](https://community.gemsofwar.com/t/not-a-bug-purchase-issue-on-android-10/61855/4 "2020-03-09T20:44:14Z")
They are indeed very shiny! ๐Ÿ˜ Happy to help ๐Ÿ˜ƒ ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [March 12, 2020, 9:44pm UTC](https://community.gemsofwar.com/t/not-a-bug-purchase-issue-on-android-10/61855/5 "2020-03-12T21:44:31Z")
Thanks for helping @mitamata We usually respond to purchase issues within 24 hours @Alleagon but it sounds like your ticket was written to us on the weekend and this forum post was made at 2am the morning after a public holiday, so the office was closed. The expected waiting times is sent by email when a ticket is submitted ๐Ÿ™‚