# \[Not a bug - please contact support\] Troup missing

**URL:** <https://community.gemsofwar.com/t/not-a-bug-please-contact-support-troup-missing/62960>\
**Category:** Bug Reports\
**Created:** [April 20, 2020, 3:49pm UTC](https://community.gemsofwar.com/t/not-a-bug-please-contact-support-troup-missing/62960 "2020-04-20T15:49:56Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Oraetbastona](https://avatars.discourse-cdn.com/v4/letter/o/dc4da7/32.png) [@Oraetbastona](https://community.gemsofwar.com/u/Oraetbastona)\
**Post date:** [April 20, 2020, 3:49pm UTC](https://community.gemsofwar.com/t/not-a-bug-please-contact-support-troup-missing/62960/1 "2020-04-20T15:49:56Z")

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Android smartphone Samsung galaxy note 8

Crafted Yao Guai this morning, currency removed but troup still missing.  
Restarted smartphone ann game but not solved.

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**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\
**Post date:** [April 20, 2020, 3:54pm UTC](https://community.gemsofwar.com/t/not-a-bug-please-contact-support-troup-missing/62960/2 "2020-04-20T15:54:57Z")

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You’ve already created one bug report about this:

[Crafted troup missing](https://community.gemsofwar.com/t/crafted-troup-missing/62955)

Better to send a support ticket as suggested rather than creating duplicate threads 😉

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**Author:** ![Oraetbastona](https://avatars.discourse-cdn.com/v4/letter/o/dc4da7/32.png) [@Oraetbastona](https://community.gemsofwar.com/u/Oraetbastona)\
**Post date:** [April 20, 2020, 4:10pm UTC](https://community.gemsofwar.com/t/not-a-bug-please-contact-support-troup-missing/62960/3 "2020-04-20T16:10:16Z")

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Sorry for that, mi english is bad,  
I trough i posted in true place.  
Then i ave no idea how open a ticket for assistance

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**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\
**Post date:** [April 20, 2020, 4:19pm UTC](https://community.gemsofwar.com/t/not-a-bug-please-contact-support-troup-missing/62960/4 "2020-04-20T16:19:46Z")

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Google Translate may be useful in sending a ticket? Just a suggestion 😄

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**Author:** ![Magnusimus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/magnusimus/32/50652_2.png) [@Magnusimus](https://community.gemsofwar.com/u/Magnusimus)\
**Post date:** [April 20, 2020, 4:26pm UTC](https://community.gemsofwar.com/t/not-a-bug-please-contact-support-troup-missing/62960/5 "2020-04-20T16:26:03Z")

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@Kafka handles tickets, so maybe a ping will help get you assistance?

Here’s to hoping!

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [April 21, 2020, 6:49am UTC](https://community.gemsofwar.com/t/not-a-bug-please-contact-support-troup-missing/62960/6 "2020-04-21T06:49:21Z")

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please use this link to write to us about this. You can write in your native language and we will use google translate to help you:  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013595](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013595)