# \[Not a bug\] I'm not getting my guild card upgrade or receiving guild keys. I have 15000 guild seals **URL:** \ **Category:** Bug Reports\ **Created:** [September 12, 2019, 3:23am UTC](https://community.gemsofwar.com/t/not-a-bug-im-not-getting-my-guild-card-upgrade-or-receiving-guild-keys-i-have-15000-guild-seals/57875 "2019-09-12T03:23:27Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Lad29902](https://avatars.discourse-cdn.com/v4/letter/l/cab0a1/32.png) [@Lad29902](https://community.gemsofwar.com/u/Lad29902)\ **Post date:** [September 12, 2019, 3:23am UTC](https://community.gemsofwar.com/t/not-a-bug-im-not-getting-my-guild-card-upgrade-or-receiving-guild-keys-i-have-15000-guild-seals/57875/1 "2019-09-12T03:23:27Z")
**Platform, device version and operating system:** **Screenshot or image:** **What you were expecting to happen, and what actually happened:** _REPLACE THIS TEXT WITH YOUR ISSUE. e.g. This is simply what you were trying to do and what happened instead. ‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’_ **How often does this happen? When did it begin happening?** _REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?_ **Steps to make it happen again** _REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Sometimes there are certain steps that can lead to a problem that may not be obvious! Example: I lose once in the Arena, I then exit to the world map, select broken Spire on the Map and enter Arena. broken spire’s quest lost instead._ ---
**Author:** ![Lad29902](https://avatars.discourse-cdn.com/v4/letter/l/cab0a1/32.png) [@Lad29902](https://community.gemsofwar.com/u/Lad29902)\ **Post date:** [September 12, 2019, 3:25am UTC](https://community.gemsofwar.com/t/not-a-bug-im-not-getting-my-guild-card-upgrade-or-receiving-guild-keys-i-have-15000-guild-seals/57875/2 "2019-09-12T03:25:21Z")
PS4 . Not getting guild keys. Not getting guild chest upgrades ---
**Author:** ![Lad29902](https://avatars.discourse-cdn.com/v4/letter/l/cab0a1/32.png) [@Lad29902](https://community.gemsofwar.com/u/Lad29902)\ **Post date:** [September 12, 2019, 3:27am UTC](https://community.gemsofwar.com/t/not-a-bug-im-not-getting-my-guild-card-upgrade-or-receiving-guild-keys-i-have-15000-guild-seals/57875/3 "2019-09-12T03:27:42Z")
I’m also not getting VIP keys ---
**Author:** ![Namour](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/namour/32/2957_2.png) [@Namour](https://community.gemsofwar.com/u/Namour)\ **Post date:** [September 12, 2019, 3:31am UTC](https://community.gemsofwar.com/t/not-a-bug-im-not-getting-my-guild-card-upgrade-or-receiving-guild-keys-i-have-15000-guild-seals/57875/4 "2019-09-12T03:31:07Z")
Your issue is a little unclear. You get a maximum of 1,500 guild seals per week (assuming you are in a guild). You can choose to open these, if you are in a guild, via the ‘chests’ menu. For example, 1,000 guild seals will open 50 guild chests. The Level of Guild Chest you gain access to will be determined by the total seals earned and claimed by your guild in the week. You need 40,000 seals to get to the maximum Level 6 Guild Chest. ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/4/b4cfae63a3511822d17f3a982f682288643caf00.jpeg) ---
**Author:** ![Lad29902](https://avatars.discourse-cdn.com/v4/letter/l/cab0a1/32.png) [@Lad29902](https://community.gemsofwar.com/u/Lad29902)\ **Post date:** [September 12, 2019, 3:36am UTC](https://community.gemsofwar.com/t/not-a-bug-im-not-getting-my-guild-card-upgrade-or-receiving-guild-keys-i-have-15000-guild-seals/57875/5 "2019-09-12T03:36:25Z")
Thanks for the clarity. I got it. ---
**Author:** ![Jonathan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jonathan/32/66724_2.png) [@Jonathan](https://community.gemsofwar.com/u/Jonathan)\ **Post date:** [September 12, 2019, 3:51am UTC](https://community.gemsofwar.com/t/not-a-bug-im-not-getting-my-guild-card-upgrade-or-receiving-guild-keys-i-have-15000-guild-seals/57875/6 "2019-09-12T03:51:46Z")
With 15k (personal) Seals, _please_ wait until your Guild reaches 40k Seals/Level 6 Guild Chests for my vicarious sanity 😛. ---
**Author:** ![RiverSong](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/riversong/32/2089_2.png) [@RiverSong](https://community.gemsofwar.com/u/RiverSong)\ **Post date:** [September 12, 2019, 4:51am UTC](https://community.gemsofwar.com/t/not-a-bug-im-not-getting-my-guild-card-upgrade-or-receiving-guild-keys-i-have-15000-guild-seals/57875/7 "2019-09-12T04:51:11Z")
VIP keys can only be purchased with gems/real money. ---
**Author:** ![Lad29902](https://avatars.discourse-cdn.com/v4/letter/l/cab0a1/32.png) [@Lad29902](https://community.gemsofwar.com/u/Lad29902)\ **Post date:** [October 8, 2019, 2:07am UTC](https://community.gemsofwar.com/t/not-a-bug-im-not-getting-my-guild-card-upgrade-or-receiving-guild-keys-i-have-15000-guild-seals/57875/8 "2019-10-08T02:07:22Z")
That is the problem I’m having. It isn’t moving off level 1 even thou I have over 2500 guild points ---
**Author:** ![Magnusimus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/magnusimus/32/50652_2.png) [@Magnusimus](https://community.gemsofwar.com/u/Magnusimus)\ **Post date:** [October 8, 2019, 3:50am UTC](https://community.gemsofwar.com/t/not-a-bug-im-not-getting-my-guild-card-upgrade-or-receiving-guild-keys-i-have-15000-guild-seals/57875/9 "2019-10-08T03:50:05Z")
If you mean Guild Chest level isn’t increasing, that has to happen on a weekly basis. You can’t, as an individual player, accrue seals in excess of 1500 per week without clan orbs or other purchases, so the 20k and 40k thresholds are really designed to force guild members to push each other to be really active each week. ---
**Author:** ![mitamata](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mitamata/32/10313_2.png) [@mitamata](https://community.gemsofwar.com/u/mitamata)\ **Post date:** [October 8, 2019, 4:06am UTC](https://community.gemsofwar.com/t/not-a-bug-im-not-getting-my-guild-card-upgrade-or-receiving-guild-keys-i-have-15000-guild-seals/57875/10 "2019-10-08T04:06:31Z")
I would suggest reading this official guide on the subject: > **[Guild currency: Chests and Guild Seals](https://gemsofwar.zendesk.com/hc/en-us/articles/218001203-Guild-currency-Chests-and-Guild-Seals)** > > Open Guild Chests with Guild Seals for special Common cards and Guild Guardians or upgrade them for Mythic and Legendary Troops. > Guild seals are a special currency that can only be earned in a guil...