# \[Not a bug\] Game freezing and saying there is a problem connecting to the server
**URL:** https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812
**Category:** Bug Reports
**Created:** [October 20, 2025, 6:45pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812 "2025-10-20T18:45:31Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Meep\_Meep\_Sheep](https://community.gemsofwar.com/u/Meep_Meep_Sheep)
#### Post date: [October 20, 2025, 6:45pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/1 "2025-10-20T18:45:31Z")
**Platform, device version and operating system: PlayStation**
**Screenshot or image:**
**What you were expecting to happen, and what actually happened:**
_I expect to be able to play as normal, but the game kept freezing after a victory and showing this message. So, I restarted the game AND my PS5, logged back on and tried to view my campaign and got this message again_…
**How often does this happen? When did it begin happening?**
_Think I covered how often it’s happening above. It started today, October the 20th 2025 around 1pm New York or Eastern Daylight time in the United States._
**Steps to make it happen again**
_Think I covered that above as well_…
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### Author:  [@Meep\_Meep\_Sheep](https://community.gemsofwar.com/u/Meep_Meep_Sheep)
#### Post date: [October 20, 2025, 6:49pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/2 "2025-10-20T18:49:39Z")
It keeps doing this, followed by the message in my picture above…
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### Author:  [@Meep\_Meep\_Sheep](https://community.gemsofwar.com/u/Meep_Meep_Sheep)
#### Post date: [October 20, 2025, 7:04pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/3 "2025-10-20T19:04:22Z")
It’s happening everywhere I click! Just tried collecting a rewards mail where a guild mate completed a task and it happened there as well! I’m not the only member of my guild experiencing this, either… 🤬 Restarting doesn’t seem to help in the least!
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### Author:  [@333DRAGON](https://community.gemsofwar.com/u/333DRAGON)
#### Post date: [October 20, 2025, 7:29pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/4 "2025-10-20T19:29:04Z")
What did you do to the game, unplayable tonight, battles that don’t load, balls that spin endlessly, the continue button is bugged again, you have to spam the A button, and just before the continue button got stuck, I had to quit the game. Navigation between the two accounts is very complicated, access to the game is blocked. Today you won the GOLD BUG, you are truly a world champion team in your studio, hire people, but real professionals.
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### Author:  [@Meep\_Meep\_Sheep](https://community.gemsofwar.com/u/Meep_Meep_Sheep)
#### Post date: [October 20, 2025, 7:32pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/5 "2025-10-20T19:32:11Z")
“A” button? So I’m guessing X-Box has been affected by this darn bug as well? 🤔 Dang, this game is glitchy as all get out any more… 🙄
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### Author:  [@333DRAGON](https://community.gemsofwar.com/u/333DRAGON)
#### Post date: [October 20, 2025, 7:37pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/6 "2025-10-20T19:37:09Z")
Yes X Box 😊, the continue bug was already there for a while and had disappeared but came back today, as luck would have it just before the Vault weekend
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### Author:  [@Meep\_Meep\_Sheep](https://community.gemsofwar.com/u/Meep_Meep_Sheep)
#### Post date: [October 20, 2025, 7:54pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/7 "2025-10-20T19:54:21Z")
This game is such a glitch-fest nowadays… 😞
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### Author:  [@pit](https://community.gemsofwar.com/u/pit)
#### Post date: [October 20, 2025, 7:58pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/8 "2025-10-20T19:58:56Z")
> **[Google Search](https://www.google.com/share.google?q=aimode%2FPQkgvknRvYADq4cnz)**
> **[AWS outage update: What happened today and why](https://mashable.com/article/aws-outage-update-amazon-what-happened-why)**
>
> Amazon's AWS outage meant big problems for large swaths of the internet.
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### Author:  [@Meep\_Meep\_Sheep](https://community.gemsofwar.com/u/Meep_Meep_Sheep)
#### Post date: [October 20, 2025, 8:07pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/9 "2025-10-20T20:07:49Z")
It’s so odd. I never had any issue with Amazon, last night OR today. Even placed an order earlier with no issue… 🤷
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [October 20, 2025, 8:38pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/10 "2025-10-20T20:38:22Z")
In instances, you can shop their store, but then apps, programs, websites etc that use AWS can be down
Using [downdetector.com](http://downdetector.com) is my first stop whenever I have loading issues and don’t see any server notifications.
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### Author:  [@Meep\_Meep\_Sheep](https://community.gemsofwar.com/u/Meep_Meep_Sheep)
#### Post date: [October 20, 2025, 8:46pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/11 "2025-10-20T20:46:13Z")
What do you do when a game on your PlayStation keeps freezing up and telling you to restart the game, then you do and it doesn’t resolve anything?
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [October 20, 2025, 8:47pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/12 "2025-10-20T20:47:55Z")
..there could be any number of causes and if reinstalling and restarting doesn’t resolve the issue and you’ve confirmed your internet provider isn’t reporting any outages and there are none with AWS in your region, then submit a ticket to support so we can ask further questions.
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### Author:  [@Meep\_Meep\_Sheep](https://community.gemsofwar.com/u/Meep_Meep_Sheep)
#### Post date: [October 20, 2025, 9:03pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/13 "2025-10-20T21:03:57Z")
How would Amazon Web Services affect playing Gems of War on PS5? Just curious…
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### Author:  [@Meep\_Meep\_Sheep](https://community.gemsofwar.com/u/Meep_Meep_Sheep)
#### Post date: [October 20, 2025, 9:07pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/14 "2025-10-20T21:07:52Z")
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### Author:  [@pit](https://community.gemsofwar.com/u/pit)
#### Post date: [October 20, 2025, 9:11pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/15 "2025-10-20T21:11:03Z")
“While this is disruptive, it isn’t unusual. The process of fixing a serious IT infrastructure issue often creates new problems, and fixes often need to be rolled out across a large number of systems over time,” Chapple said in an emailed statement to Mashable. “As engineers work to steady the system, operations slowly stabilize and things return to normal. Think of it like a utility outage that occurs in a large city. The power might flicker on and off a few times as repair crews do their work. We’re seeing something similar now with AWS.” - [Mike Chapple](https://mendoza.nd.edu/mendoza-directory/profile/mike-chapple/), an IT professor at the University of Notre Dame
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### Author:  [@Meep\_Meep\_Sheep](https://community.gemsofwar.com/u/Meep_Meep_Sheep)
#### Post date: [October 20, 2025, 9:18pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/16 "2025-10-20T21:18:29Z")
I still don’t get how Amazon Web Services affect a games servers. 🤷 Guess I’m just old and ignorant. 😂
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### Author:  [@Meep\_Meep\_Sheep](https://community.gemsofwar.com/u/Meep_Meep_Sheep)
#### Post date: [October 20, 2025, 9:33pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/18 "2025-10-20T21:33:15Z")
I understand now. My GL had to explain it to me… 😂
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### Author:  [@Zuul-Emo](https://community.gemsofwar.com/u/Zuul-Emo)
#### Post date: [October 20, 2025, 9:33pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/19 "2025-10-20T21:33:45Z")
> [@Meep\_Meep\_Sheep](#):
>
> It’s so odd. I never had any issue with Amazon
Weirdly Amazon’s site wasn’t affected, presumably because it’s on the web services owned by Google or Microsoft… yet Google and Microsoft were both affected because they were hosted on Amazon’s web service. Seems the three big companies don’t trust their sites on their own web service?? Or not all of them, anyways.
> [@Meep\_Meep\_Sheep](#):
>
> I still don’t get how Amazon Web Services affect a games servers. 🤷 Guess I’m just old and ignorant. 😂
Amazon Web Services isn’t the Amazon store, it’s a web service that handles redirecting web users from the address you enter “www dot whatever dot wherever” to an IP address. It affects tons of stuff.
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### Author:  [@Zuul-Emo](https://community.gemsofwar.com/u/Zuul-Emo)
#### Post date: [October 20, 2025, 9:34pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/20 "2025-10-20T21:34:08Z")
> [@Meep\_Meep\_Sheep](#):
>
> I understand now. My GL had to explain it to me… 😂
Ah, cool. 😁
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### Author:  [@Meep\_Meep\_Sheep](https://community.gemsofwar.com/u/Meep_Meep_Sheep)
#### Post date: [October 20, 2025, 9:35pm UTC](https://community.gemsofwar.com/t/not-a-bug-game-freezing-and-saying-there-is-a-problem-connecting-to-the-server/88812/21 "2025-10-20T21:35:08Z")
I finally understand. My GL had to put it in layman’s terms for me… 😂🤣
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