# \[Not a bug - contact support\] Crafted troup missing

**URL:** <https://community.gemsofwar.com/t/not-a-bug-contact-support-crafted-troup-missing/62955>\
**Category:** Bug Reports\
**Created:** [April 20, 2020, 10:22am UTC](https://community.gemsofwar.com/t/not-a-bug-contact-support-crafted-troup-missing/62955 "2020-04-20T10:22:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Oraetbastona](https://avatars.discourse-cdn.com/v4/letter/o/dc4da7/32.png) [@Oraetbastona](https://community.gemsofwar.com/u/Oraetbastona)\
**Post date:** [April 20, 2020, 10:22am UTC](https://community.gemsofwar.com/t/not-a-bug-contact-support-crafted-troup-missing/62955/1 "2020-04-20T10:22:52Z")

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Android smartphone galaxy note 8

Crafted Yao Guai, lost the currency needed but troup still missing

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**Author:** ![Jimzah](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jimzah/32/28888_2.png) [@Jimzah](https://community.gemsofwar.com/u/Jimzah)\
**Post date:** [April 20, 2020, 10:37am UTC](https://community.gemsofwar.com/t/not-a-bug-contact-support-crafted-troup-missing/62955/2 "2020-04-20T10:37:55Z")

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Restart your game,it happens quite often…  
It should be there when restarted…

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**Author:** ![Oraetbastona](https://avatars.discourse-cdn.com/v4/letter/o/dc4da7/32.png) [@Oraetbastona](https://community.gemsofwar.com/u/Oraetbastona)\
**Post date:** [April 20, 2020, 3:05pm UTC](https://community.gemsofwar.com/t/not-a-bug-contact-support-crafted-troup-missing/62955/3 "2020-04-20T15:05:12Z")

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I restarted game and smartphone, troup still missing

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**Author:** ![Magnusimus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/magnusimus/32/50652_2.png) [@Magnusimus](https://community.gemsofwar.com/u/Magnusimus)\
**Post date:** [April 20, 2020, 3:30pm UTC](https://community.gemsofwar.com/t/not-a-bug-contact-support-crafted-troup-missing/62955/4 "2020-04-20T15:30:21Z")

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Definitely file a Support Ticket to get your stuff sooner:

[https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us)

Best of luck!

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**Author:** ![CanyonSurfer](https://avatars.discourse-cdn.com/v4/letter/c/8baadc/32.png) [@CanyonSurfer](https://community.gemsofwar.com/u/CanyonSurfer)\
**Post date:** [April 20, 2020, 4:47pm UTC](https://community.gemsofwar.com/t/not-a-bug-contact-support-crafted-troup-missing/62955/5 "2020-04-20T16:47:54Z")

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Might also be related to the server issues. Have a guild mate who purchased $5 weapon offer 4 hours ago, and it hasn’t appeared in his inventory yet.