# \[not a bug\] Burning chest
**URL:** https://community.gemsofwar.com/t/not-a-bug-burning-chest/89532
**Category:** Bug Reports
**Created:** [April 1, 2026, 2:30pm UTC](https://community.gemsofwar.com/t/not-a-bug-burning-chest/89532 "2026-04-01T14:30:41Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@CHIEFSFAN27](https://community.gemsofwar.com/u/CHIEFSFAN27)
#### Post date: [April 1, 2026, 2:30pm UTC](https://community.gemsofwar.com/t/not-a-bug-burning-chest/89532/1 "2026-04-01T14:30:41Z")
**Platform, device version and operating system:PS5**
**Screenshot or image:**
**What you were expecting to happen, and what actually happened:**
_REPLACE THIS TEXT WITH YOUR ISSUE._
Was expecting to receive a reward that’s supposed to actually be in the chest
Instead received 1 burning mark
**How often does this happen? When did it begin happening?**
_REPLACE THIS TEXT WITH YOUR ISSUE._
First time this has ever happened
**Steps to make it happen again**
Open chest with burning marks
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### Author:  [@DeniseKRam](https://community.gemsofwar.com/u/DeniseKRam)
#### Post date: [April 1, 2026, 3:57pm UTC](https://community.gemsofwar.com/t/not-a-bug-burning-chest/89532/2 "2026-04-01T15:57:14Z")
If you pull souls for an Immortal that is already maxed, you get burning marks instead. From my understanding.
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### Author:  [@CHIEFSFAN27](https://community.gemsofwar.com/u/CHIEFSFAN27)
#### Post date: [April 1, 2026, 4:18pm UTC](https://community.gemsofwar.com/t/not-a-bug-burning-chest/89532/3 "2026-04-01T16:18:05Z")
I did just get my first one to level 30 could be it
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### Author:  [@awryan](https://community.gemsofwar.com/u/awryan)
#### Post date: [April 1, 2026, 8:38pm UTC](https://community.gemsofwar.com/t/not-a-bug-burning-chest/89532/4 "2026-04-01T20:38:51Z")
> [@DeniseKRam](#):
>
> If you pull souls for an Immortal that is already maxed, you get burning marks instead. From my understanding.
Doesn’t refund the full amount? Just 10% of what you put in as punishment for either spending a lot of time, money or both on the game?
Devs, please confirm that this is bugged and it’s missing a zero.
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### Author:  [@Zuul-Emo](https://community.gemsofwar.com/u/Zuul-Emo)
#### Post date: [April 2, 2026, 12:12am UTC](https://community.gemsofwar.com/t/not-a-bug-burning-chest/89532/5 "2026-04-02T00:12:58Z")
No, no, working “as intended”. Shiny keys and Burning marks were launched stating that if you pulled something already maxed, you would get a small amount of resources back (shiny dust or burning marks), instead of getting something you don’t have. That is how they were designed.
And people called that out immediately. People said that would mean you could open a bunch of chests and get nothing except a smaller amount of chests to open, once you get to a certain point. At least shiny keys give shiny dust which targets something you don’t have, but the return is small. And we know from guardian troops in guild chests that they absolutely could make chests with dupe protection, so that if you already have stuff maxed, you get something different.
But they’d rather screw us over and punish us for opening their chests too much, clearly. Irony is that this will mostly affect the players who pay them the most. Such a weird decision.
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### Author:  [@DeniseKRam](https://community.gemsofwar.com/u/DeniseKRam)
#### Post date: [April 2, 2026, 1:46am UTC](https://community.gemsofwar.com/t/not-a-bug-burning-chest/89532/6 "2026-04-02T01:46:07Z")
Sadly I think the most I’ve seen is 3 or 4. It’s a pittance.
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### Author:  [@TheIdleOne](https://community.gemsofwar.com/u/TheIdleOne)
#### Post date: [April 2, 2026, 2:21am UTC](https://community.gemsofwar.com/t/not-a-bug-burning-chest/89532/7 "2026-04-02T02:21:43Z")
The refund is set to give back at a rate of 5 extra souls = 1 refunded Burning Mark. It makes the Epic Burning Chest process horrible for target farming with more featured season Immortals flooding the chest pool.
15 Souls = 3 Burning Marks
30 Souls = 6 Burning Marks
60 Souls = 12 Burning Marks
Haven’t pulled regular chests in a minute but it’s probably looking like
10 Souls = 2 Burning Marks
20 Souls = 4 Burning Marks
50 Souls = 10 Burning Marks
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### Author:  [@awryan](https://community.gemsofwar.com/u/awryan)
#### Post date: [April 2, 2026, 8:57am UTC](https://community.gemsofwar.com/t/not-a-bug-burning-chest/89532/8 "2026-04-02T08:57:56Z")
Feels like “we don’t want to give a benefit of a duplicate type protection” so instead we will refund pennies on a dollar. And then tell players it could be worse. We could have given silver marks instead. As if silver marks exist only as a reward to be worse than providing 10 burning marks and being awarded 1.
Just loot box doesn’t feel applicable enough. Let’s make looney loot box a thing. Or burning chests can award an immortal, gold marks…or a literal burn on one’s mental well being.
I assume this thread will be eventually moved to the feature request section so feedback about this depressing mechanic should not be off topic.
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [April 6, 2026, 9:27pm UTC](https://community.gemsofwar.com/t/not-a-bug-burning-chest/89532/9 "2026-04-06T21:27:55Z")
This is written in your screenshot, so it is displayed before you spend any Burning Marks
Off the top of my head, I don’t know the calculation for Immortal Souls to Burning Marks - **so I will follow that up as I haven’t personally gotten 1 Burning Mark back myself.**
I have shared feedback in the past about how much is returned.
But is intended to reward Burning Marks back and unfortunately, no, it is not equal to 1 Burning Chest per max Soul - this is not a bug.
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### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [April 6, 2026, 10:14pm UTC](https://community.gemsofwar.com/t/not-a-bug-burning-chest/89532/10 "2026-04-06T22:14:43Z")
> [@Jeto](#):
>
> Off the top of my head, I don’t know the calculation for Immortal Souls to Burning Marks
Okay, so it’s for every 5 Immortal Souls over the max, you get 1 Burning Mark. If there is an instance where you got under 5, they are kinda “held” until you reach 5 total excess, and then you get the 1 Burning mark back.
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### Author:  [@Sinnycool](https://community.gemsofwar.com/u/Sinnycool)
#### Post date: [April 7, 2026, 12:59pm UTC](https://community.gemsofwar.com/t/not-a-bug-burning-chest/89532/11 "2026-04-07T12:59:39Z")
Might be better to do epic burning once you have some maxed. Wait until its 3 you dont have maxed.