# (Not a bug) Account recovery

**URL:** <https://community.gemsofwar.com/t/not-a-bug-account-recovery/53169>\
**Category:** Bug Reports\
**Created:** [March 21, 2019, 2:23am UTC](https://community.gemsofwar.com/t/not-a-bug-account-recovery/53169 "2019-03-21T02:23:42Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Whiskijakk](https://avatars.discourse-cdn.com/v4/letter/w/b5e925/32.png) [@Whiskijakk](https://community.gemsofwar.com/u/Whiskijakk)\
**Post date:** [March 21, 2019, 2:23am UTC](https://community.gemsofwar.com/t/not-a-bug-account-recovery/53169/1 "2019-03-21T02:23:42Z")

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Please check the [known issues list](https://gemsofwar.zendesk.com/hc/en-us/articles/360000497716-All-Known-Issues-Gems-of-War) before posting a bug.

Note: If you are uncomfortable reporting your bug publicly you can privately message @Cyrup or @Kafka with the completed bug template.

**Platform, device version and operating system:**

**Screenshot or image:**

**What you were expecting to happen, and what actually happened:**  
_This is simply what you were trying to do and what happened instead. Example:_  
_‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’_

**How often does this happen? When did it begin happening?**  
_Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?_

**Steps to make it happen again**  
_Sometimes there are certain steps that can lead to a problem that may not be obvious!_  
_Example: I lose once in the Arena._  
_I then exit to the world map._  
_I then tap on Broken Spire on the map and then tap Arena._  
_Broken Spire’s quest loads instead of the Arena_

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [March 21, 2019, 4:23am UTC](https://community.gemsofwar.com/t/not-a-bug-account-recovery/53169/2 "2019-03-21T04:23:06Z")

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Hi,

If you need help recovering your account please write a support ticket so we can discuss your account details with you in private:  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013555](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013555)

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [March 21, 2019, 4:23am UTC](https://community.gemsofwar.com/t/not-a-bug-account-recovery/53169/3 "2019-03-21T04:23:12Z")

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