# No awards for Event (soul)

**URL:** <https://community.gemsofwar.com/t/no-awards-for-event-soul/17649>\
**Category:** Support\
**Created:** [January 3, 2017, 10:51am UTC](https://community.gemsofwar.com/t/no-awards-for-event-soul/17649 "2017-01-03T10:51:52Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![vistino](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/vistino/32/16635_2.png) [@vistino](https://community.gemsofwar.com/u/vistino)\
**Post date:** [January 3, 2017, 10:51am UTC](https://community.gemsofwar.com/t/no-awards-for-event-soul/17649/1 "2017-01-03T10:51:52Z")

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**What you were expecting to happen, and what actually happened?**

I have not received an award for 50 points - 1250 soul. I have had 500 souls and to achieve 50 points Number of the soul is not changed

**What are the steps to make it happen again?**

**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**

unfortunately I do not have screenshots or video

Sorry for my English, the text is written in on Google Translate

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**Author:** ![Sirrian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sirrian/32/35758_2.png) [@Sirrian](https://community.gemsofwar.com/u/Sirrian)\
**Post date:** [January 3, 2017, 10:53am UTC](https://community.gemsofwar.com/t/no-awards-for-event-soul/17649/2 "2017-01-03T10:53:09Z")

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HI Vistino,

There was an error with that reward earlier today (fixed now I believe).  
If you (or anyone else reading this) missed out on rewards, contact our support at [https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new) and we’ll make sure you get your Souls!

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**Author:** ![vistino](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/vistino/32/16635_2.png) [@vistino](https://community.gemsofwar.com/u/vistino)\
**Post date:** [January 3, 2017, 1:44pm UTC](https://community.gemsofwar.com/t/no-awards-for-event-soul/17649/3 "2017-01-03T13:44:46Z")

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thank you, I sent a request

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**Author:** ![Fourdottwoone](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/fourdottwoone/32/66655_2.png) [@Fourdottwoone](https://community.gemsofwar.com/u/Fourdottwoone)\
**Post date:** [January 3, 2017, 5:42pm UTC](https://community.gemsofwar.com/t/no-awards-for-event-soul/17649/4 "2017-01-03T17:42:33Z")

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> [@Sirrian](#):
>
> There was an error with that reward earlier today (fixed now I believe).

Just collected the reward now, doesn’t seem to be fixed yet. At least it didn’t pop up the souls like it does for other rewards collected.