# New update erased my progress

**URL:** <https://community.gemsofwar.com/t/new-update-erased-my-progress/38890>\
**Category:** Support\
**Created:** [May 2, 2018, 5:41am UTC](https://community.gemsofwar.com/t/new-update-erased-my-progress/38890 "2018-05-02T05:41:22Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Kbajguera](https://avatars.discourse-cdn.com/v4/letter/k/ba9def/32.png) [@Kbajguera](https://community.gemsofwar.com/u/Kbajguera)\
**Post date:** [May 2, 2018, 5:41am UTC](https://community.gemsofwar.com/t/new-update-erased-my-progress/38890/1 "2018-05-02T05:41:22Z")

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Updated game and lost my progress won’t let me access me other game and now I lost my guild and have to start the game over

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**Author:** ![nav037](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nav037/32/11641_2.png) [@nav037](https://community.gemsofwar.com/u/nav037)\
**Post date:** [May 2, 2018, 5:46am UTC](https://community.gemsofwar.com/t/new-update-erased-my-progress/38890/2 "2018-05-02T05:46:58Z")

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сам виноват, в игре больше недели висело предупреждение, чтоб привязали аккаунт и сохранили свой прогресс

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**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\
**Post date:** [May 2, 2018, 6:06am UTC](https://community.gemsofwar.com/t/new-update-erased-my-progress/38890/3 "2018-05-02T06:06:07Z")

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Please contact our support here [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) so we can help you retrieve your missing account.

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**Author:** ![Aldebaron](https://avatars.discourse-cdn.com/v4/letter/a/76d3ee/32.png) [@Aldebaron](https://community.gemsofwar.com/u/Aldebaron)\
**Post date:** [May 2, 2018, 6:07am UTC](https://community.gemsofwar.com/t/new-update-erased-my-progress/38890/4 "2018-05-02T06:07:22Z")

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I have the same problem will not accept the password it generated to the link account and I also have to start over.

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**Author:** ![Crow](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/crow/32/44074_2.png) [@Crow](https://community.gemsofwar.com/u/Crow)\
**Post date:** [May 2, 2018, 6:34am UTC](https://community.gemsofwar.com/t/new-update-erased-my-progress/38890/5 "2018-05-02T06:34:03Z")

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Wow this sucks, did you type your pass with case sensitive characters?

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**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\
**Post date:** [May 2, 2018, 6:36am UTC](https://community.gemsofwar.com/t/new-update-erased-my-progress/38890/6 "2018-05-02T06:36:55Z")

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> [@Saltypatra](#):
>
> Please contact our support here [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) so we can help you retrieve your missing account.

Please send us a ticket so we can help you.