# New player with missing keys and mastery

**URL:** <https://community.gemsofwar.com/t/new-player-with-missing-keys-and-mastery/4017>\
**Category:** Support\
**Created:** [February 25, 2016, 11:35pm UTC](https://community.gemsofwar.com/t/new-player-with-missing-keys-and-mastery/4017 "2016-02-25T23:35:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ShifT](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@ShifT](https://community.gemsofwar.com/u/ShifT)\
**Post date:** [February 25, 2016, 11:35pm UTC](https://community.gemsofwar.com/t/new-player-with-missing-keys-and-mastery/4017/1 "2016-02-25T23:35:30Z")

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I did a task worth 5 keys but they never appeared. then the next task had the 3 blue tokens, so I did that one too. I used the tokens on a purple mastery, and never got the mastery. it took my 3 tokens I used for it. is this common? any way to solve this? my psn is Psycle\_\_ShifT if a dev wants to help.

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**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Post date:** [February 26, 2016, 12:22am UTC](https://community.gemsofwar.com/t/new-player-with-missing-keys-and-mastery/4017/2 "2016-02-26T00:22:48Z")

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Hey Shift,

What platform are you playing on?

If you are playing on Xbox or PS4, then you will have to contact 505 Games support team as they handle console support: [http://support.505games.com/support/home](http://support.505games.com/support/home)

If you are playing on PC, iOS or Android send a ticket to our support team.