# New hero pass

**URL:** <https://community.gemsofwar.com/t/new-hero-pass/74596>\
**Category:** Bug Reports\
**Created:** [March 11, 2022, 9:38pm UTC](https://community.gemsofwar.com/t/new-hero-pass/74596 "2022-03-11T21:38:48Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Palysan](https://avatars.discourse-cdn.com/v4/letter/p/779978/32.png) [@Palysan](https://community.gemsofwar.com/u/Palysan)\
**Post date:** [March 11, 2022, 9:38pm UTC](https://community.gemsofwar.com/t/new-hero-pass/74596/1 "2022-03-11T21:38:49Z")

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New hero pass … I paid but it was not unlocked … fix the problem or give me money back

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**Author:** ![havok6669](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/havok6669/32/72792_2.png) [@havok6669](https://community.gemsofwar.com/u/havok6669)\
**Post date:** [March 11, 2022, 11:34pm UTC](https://community.gemsofwar.com/t/new-hero-pass/74596/2 "2022-03-11T23:34:22Z")

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Did you make sure to open a support ticket as well? The forums can be slow to get a response at times especially on weekends. The forums is a secondary option but always make sure to use a support ticket if you post here or not.

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**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\
**Post date:** [March 11, 2022, 11:55pm UTC](https://community.gemsofwar.com/t/new-hero-pass/74596/3 "2022-03-11T23:55:32Z")

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[https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)

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**Author:** ![holyporko](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/holyporko/32/75733_2.png) [@holyporko](https://community.gemsofwar.com/u/holyporko)\
**Post date:** [March 12, 2022, 2:08am UTC](https://community.gemsofwar.com/t/new-hero-pass/74596/4 "2022-03-12T02:08:50Z")

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It’s working as intended 🤫