# New Help Center **URL:** \ **Category:** Official News\ **Created:** [September 2, 2018, 4:49am UTC](https://community.gemsofwar.com/t/new-help-center/45084 "2018-09-02T04:49:26Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [September 2, 2018, 4:49am UTC](https://community.gemsofwar.com/t/new-help-center/45084/1 "2018-09-02T04:49:26Z")
I am very excited to announce our new support help center! > **[How to use the help center](https://gemsofwar.zendesk.com/hc/en-us/articles/360000411796)** > > The help centre has information on the game and steps to solve common problems. > Here's how to get the most out of the help-centre so you can continue playing Gems of War without an issue. >   > Feature... And the new help center here: [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) Go there for some more details! The work doesn’t stop here. We still have some articles to write, revise, and update - and on Monday we’ll be going over everything in regards to formatting again - but we have made some big changes. Most of the work has been done by @Kafka, @Vexx @Andrew and I. p.s we’ll fix this up during the work week, but there is currently a “Community” image missing from the homepage. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [September 2, 2018, 4:49am UTC](https://community.gemsofwar.com/t/new-help-center/45084/2 "2018-09-02T04:49:40Z")
---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [September 2, 2018, 4:55am UTC](https://community.gemsofwar.com/t/new-help-center/45084/3 "2018-09-02T04:55:32Z")
![Screenshot_20180901-235127_Chrome](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/4/a/4a3f413df6d0adb6e5d791c1c48c1a4328cd9c73.jpeg) Of all the links on the page in big font. These 3 tiny lines are how you can directly submit a ticket. The other links I clicked just directed me to the forums with no instructions on what to do once I got there. A lot of folks I’ve told to submit a bug report. Stop as soon as they have to put it on a public forums. I offer no solutions, only issues. (That would make a great title) ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [September 2, 2018, 4:58am UTC](https://community.gemsofwar.com/t/new-help-center/45084/4 "2018-09-02T04:58:18Z")
Thank you! p.s Before this thread divulges into “Here are issues with the help center”, please remember there’s a ticket submission form just for issues in the help center ❤ ---
**Author:** ![Melissa96](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/melissa96/32/42630_2.png) [@Melissa96](https://community.gemsofwar.com/u/Melissa96)\ **Post date:** [September 2, 2018, 4:59am UTC](https://community.gemsofwar.com/t/new-help-center/45084/5 "2018-09-02T04:59:54Z")
Any plan to add multi language option in future? ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [September 2, 2018, 5:04am UTC](https://community.gemsofwar.com/t/new-help-center/45084/6 "2018-09-02T05:04:08Z")
> **[Help Center localization](https://gemsofwar.zendesk.com/hc/en-us/articles/360000419415)** > > The Gems of War help center only supports English. > Unfortunately, there is no plans to localise the Help Center to other languages in the near future. Localising the Help Center requires new transl... @Melissa96 🙂 ---
**Author:** ![Jainus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jainus/32/34949_2.png) [@Jainus](https://community.gemsofwar.com/u/Jainus)\ **Post date:** [September 2, 2018, 5:13am UTC](https://community.gemsofwar.com/t/new-help-center/45084/7 "2018-09-02T05:13:13Z")
Is there a Help Centre for problems with the Help Centre? What if that doesn’t work? 🤔 Also please can everyone stop spelling _centre_ wrongly… ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [September 2, 2018, 5:18am UTC](https://community.gemsofwar.com/t/new-help-center/45084/8 "2018-09-02T05:18:25Z")
As soon as you all start spelling “aluminum” with the right number of “i”s… ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [September 2, 2018, 5:22am UTC](https://community.gemsofwar.com/t/new-help-center/45084/9 "2018-09-02T05:22:26Z")
Like most other game companies, we use American spelling for our content. @awryan I don’t think this is something we will change. The help center is there for your use and should encourage you to self-help before immediately submitting a ticket. ---
**Author:** ![Anna1](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/anna1/32/51220_2.png) [@Anna1](https://community.gemsofwar.com/u/Anna1)\ **Post date:** [September 2, 2018, 6:06am UTC](https://community.gemsofwar.com/t/new-help-center/45084/10 "2018-09-02T06:06:53Z")
I give you a ![u](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/0/0097e66a849d7dd24c7cb17cc2c60c2f64df5544.jpeg) so you can throw it in this sentence. ![help](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/c/ccc4427358a0e13a39ac92cc6d7503a182ad9d63.jpeg) Otherwise a good job. Thanks for that. I do not know many F2P games that are so dedicated to their community. 🙂 And, this is no “Here are issues with the help center”…just a present to you. 😛 ❤ ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [September 2, 2018, 7:15am UTC](https://community.gemsofwar.com/t/new-help-center/45084/11 "2018-09-02T07:15:59Z")
A delightful U! Thank U! I hastily edited that sentence so yo’ll have to forgive my missing U. Where wold we be withot them. ---
**Author:** ![mld-81](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mld-81/32/63170_2.png) [@mld-81](https://community.gemsofwar.com/u/mld-81)\ **Post date:** [September 2, 2018, 7:17am UTC](https://community.gemsofwar.com/t/new-help-center/45084/12 "2018-09-02T07:17:26Z")
Does the help centre provide support for those who cannot get their gems fix whilst stuck at work? ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [September 2, 2018, 7:18am UTC](https://community.gemsofwar.com/t/new-help-center/45084/13 "2018-09-02T07:18:02Z")
There’s a lot of nice screenshots. So kinda. ---
**Author:** ![Doordash\_Support](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/doordash_support/32/45654_2.png) [@Doordash\_Support](https://community.gemsofwar.com/u/Doordash_Support)\ **Post date:** [September 2, 2018, 7:34am UTC](https://community.gemsofwar.com/t/new-help-center/45084/14 "2018-09-02T07:34:11Z")
Well… you tried, 😄 ---
**Author:** ![Shimrra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/shimrra/32/87_2.png) [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Post date:** [September 2, 2018, 8:28am UTC](https://community.gemsofwar.com/t/new-help-center/45084/15 "2018-09-02T08:28:11Z")
This looks way prettier than when I was working on [~~some~~ lots of] those articles last year… I like. ---
**Author:** ![Zeddicus2017](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/zeddicus2017/32/44872_2.png) [@Zeddicus2017](https://community.gemsofwar.com/u/Zeddicus2017)\ **Post date:** [September 2, 2018, 11:20am UTC](https://community.gemsofwar.com/t/new-help-center/45084/16 "2018-09-02T11:20:59Z")
Looks great, I thank you for doing this. ---
**Author:** ![cky](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cky/32/54091_2.png) [@cky](https://community.gemsofwar.com/u/cky)\ **Post date:** [September 3, 2018, 1:02am UTC](https://community.gemsofwar.com/t/new-help-center/45084/17 "2018-09-03T01:02:02Z")
If you ever decide to do a separate localisation for International English (as Windows calls it), I’d be happy to be a community point of contact for maintaining its up-to-dateness. 😄 ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [September 3, 2018, 9:17am UTC](https://community.gemsofwar.com/t/new-help-center/45084/18 "2018-09-03T09:17:08Z")
Please check the help center again for some spoilers! 👁 🗽 It’s a challenge to use your new help center skills. you’ll have to find it. ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [September 3, 2018, 9:45am UTC](https://community.gemsofwar.com/t/new-help-center/45084/19 "2018-09-03T09:45:39Z")
How did @Kafka defeat level 458 of the All-Seeing Eye’s Delve? Does this indicate that later levels are not spaced 10 apart like earlier ones are? [https://gemsofwar.zendesk.com/hc/en-us/articles/360000387416-Faction-Renown](https://gemsofwar.zendesk.com/hc/en-us/articles/360000387416-Faction-Renown) ---
**Author:** ![turintuor](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/turintuor/32/4097_2.png) [@turintuor](https://community.gemsofwar.com/u/turintuor)\ **Post date:** [September 3, 2018, 10:49am UTC](https://community.gemsofwar.com/t/new-help-center/45084/20 "2018-09-03T10:49:52Z")
_Faction Quests: Do not contain Class Quests._ Confirmation that there won’t be Classes for Faction? _Delve Chests award Chaos Shards, Renown, Gold, and Ingots_ Do we really get Renown from the Delve Chests? And during Salty’s stream, she get souls with a Delve Chest… I guess you mean Delve Chests in this sentence: _The Room Treasure Multiplier is the total chance you have for earning more Treasure when opening **Chaos Portals.** _ There is a Weapon in the Faction Event Shop. Is there another way to get it? Other than Crafting? There is no information about the length of the Faction Event (I think it is 3 days). Do we get the 3 Delve Scrolls during the Faction Event? [Next page](https://community.gemsofwar.com/t/new-help-center/45084.md?page=2)