# New error message (none)

**URL:** <https://community.gemsofwar.com/t/new-error-message-none/10305>\
**Category:** Support\
**Created:** [July 25, 2016, 9:10pm UTC](https://community.gemsofwar.com/t/new-error-message-none/10305 "2016-07-25T21:10:37Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Post date:** [July 25, 2016, 9:10pm UTC](https://community.gemsofwar.com/t/new-error-message-none/10305/1 "2016-07-25T21:10:37Z")

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**What you were expecting to happen, and what actually happened?**

**What are the steps to make it happen again?**

**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**

 ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/1/1de910c88f89e23e889504a1f4dba6db5881f387.png)

The game kept loading in the background, but the program had to be closed.

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**Author:** ![Tacet](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/tacet/32/35_2.png) [@Tacet](https://community.gemsofwar.com/u/Tacet)\
**Post date:** [July 25, 2016, 9:29pm UTC](https://community.gemsofwar.com/t/new-error-message-none/10305/2 "2016-07-25T21:29:17Z")

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I don’t see any issue here. 😛

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**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Post date:** [July 26, 2016, 1:46am UTC](https://community.gemsofwar.com/t/new-error-message-none/10305/3 "2016-07-26T01:46:00Z")

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Couple of questions:

1. What platform where you playing on?
2. What were you doing leading up to the load screen?

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**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Post date:** [July 26, 2016, 1:48am UTC](https://community.gemsofwar.com/t/new-error-message-none/10305/4 "2016-07-26T01:48:01Z")

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1. Playing on a pc thru steam
2. I was playing PvP

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**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Post date:** [July 26, 2016, 1:55am UTC](https://community.gemsofwar.com/t/new-error-message-none/10305/5 "2016-07-26T01:55:23Z")

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Did you switch between playing Gems and another program on your pc?

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**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Post date:** [July 26, 2016, 1:58am UTC](https://community.gemsofwar.com/t/new-error-message-none/10305/6 "2016-07-26T01:58:05Z")

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I don’t believe so, I don’t recall it if I did.

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**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Post date:** [July 26, 2016, 2:00am UTC](https://community.gemsofwar.com/t/new-error-message-none/10305/7 "2016-07-26T02:00:36Z")

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@Nimhain, but I did check afterwards, it didn’t count as a loss against me according to the leaderboard.

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**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Post date:** [July 26, 2016, 2:01am UTC](https://community.gemsofwar.com/t/new-error-message-none/10305/8 "2016-07-26T02:01:39Z")

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Thanks, I’ll let the team know so we can investigate this further.