# Need support to help me get back into account **URL:** \ **Category:** Support\ **Created:** [September 5, 2017, 2:58am UTC](https://community.gemsofwar.com/t/need-support-to-help-me-get-back-into-account/29802 "2017-09-05T02:58:03Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Eightball](https://avatars.discourse-cdn.com/v4/letter/e/b3f665/32.png) [@Eightball](https://community.gemsofwar.com/u/Eightball)\ **Post date:** [September 5, 2017, 2:58am UTC](https://community.gemsofwar.com/t/need-support-to-help-me-get-back-into-account/29802/1 "2017-09-05T02:58:03Z")
Spoke with Lila through ticket last Thurs, she wanted me to delete game then re install and she would help me get back in. I did, now i need a password to get back into my account. She was talking back and fourth with me going to give me one then vanished. I am owner of my guild Fast & Furious and have already had a good player leave because I had not shown up. I missed out in some guild wars last week and missing out on guild rewards now. I have replied to my ticket and started another with no response. Please help me get back to my account. ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [September 5, 2017, 2:59am UTC](https://community.gemsofwar.com/t/need-support-to-help-me-get-back-into-account/29802/2 "2017-09-05T02:59:44Z")
Might help if you’re able to provide the ticket number, to help them make sure they’re looking at the right ticket. Also I’m assuming this is PC/Mobile based on the “delete the game then re install” part, so moving it to relevant support. Let me know if this is incorrect. ---
**Author:** ![Eightball](https://avatars.discourse-cdn.com/v4/letter/e/b3f665/32.png) [@Eightball](https://community.gemsofwar.com/u/Eightball)\ **Post date:** [September 5, 2017, 3:08am UTC](https://community.gemsofwar.com/t/need-support-to-help-me-get-back-into-account/29802/3 "2017-09-05T03:08:21Z")
Never mind, salty just contacted me through discord and is looking into it. Ticket 41310. Thanks. ---
**Author:** ![Lila36](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lila36/32/24535_2.png) [@Lila36](https://community.gemsofwar.com/u/Lila36)\ **Post date:** [September 6, 2017, 1:46am UTC](https://community.gemsofwar.com/t/need-support-to-help-me-get-back-into-account/29802/4 "2017-09-06T01:46:53Z")
Hi Eightball, Thanks @ozball. Glad to hear it worked out @Eightball 😃 ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [September 6, 2017, 2:09am UTC](https://community.gemsofwar.com/t/need-support-to-help-me-get-back-into-account/29802/5 "2017-09-06T02:09:47Z")
I did the thing yesterday! 8D (Honorary support agent Salty to the rescue!) ---
**Author:** ![Lila36](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lila36/32/24535_2.png) [@Lila36](https://community.gemsofwar.com/u/Lila36)\ **Post date:** [September 6, 2017, 3:12am UTC](https://community.gemsofwar.com/t/need-support-to-help-me-get-back-into-account/29802/6 "2017-09-06T03:12:42Z")
Team Salty and Lila! _goes for a high-five they miss, but they smile_ ---
**Author:** ![Lyya](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lyya/32/3650_2.png) [@Lyya](https://community.gemsofwar.com/u/Lyya)\ **Post date:** [September 6, 2017, 4:55am UTC](https://community.gemsofwar.com/t/need-support-to-help-me-get-back-into-account/29802/7 "2017-09-06T04:55:51Z")
[![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/4/3/438b3def0737466c2c31fa84dc42baa430bb6a3d.jpeg "Do the thing - Varrick") ](https://www.youtube.com/watch?v=ojhTu9aAa_Y)