# \[NEED MORE INFO, PLEASE REINSTALL AND LET US KNOW IF IT HELPS\] Game Crash on Steam **URL:** \ **Category:** Bug Reports\ **Created:** [March 29, 2021, 7:14am UTC](https://community.gemsofwar.com/t/need-more-info-please-reinstall-and-let-us-know-if-it-helps-game-crash-on-steam/69255 "2021-03-29T07:14:37Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![JoyBear](https://avatars.discourse-cdn.com/v4/letter/j/e95f7d/32.png) [@JoyBear](https://community.gemsofwar.com/u/JoyBear)\ **Post date:** [March 29, 2021, 7:14am UTC](https://community.gemsofwar.com/t/need-more-info-please-reinstall-and-let-us-know-if-it-helps-game-crash-on-steam/69255/1 "2021-03-29T07:14:37Z")
Bug report template **Platform, device version and operating system** PC with Steam, Windows 10 **What you were expecting to happen, and what actually happened** When starting the game from Steam created desktop icon, with Steam already open, the game loading screen comes up then goes back to desktop and gives error “Instance of game already running” **How often does this happen? When did it begin happening?** It happens every time, and began happening after latest patch. **Steps to make it happen again** Have Steam already open, then try to start game (I use a Steam created desktop icon to start game) and it’ll crash to desktop with error “Instance of game already running.” ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [March 30, 2021, 4:48am UTC](https://community.gemsofwar.com/t/need-more-info-please-reinstall-and-let-us-know-if-it-helps-game-crash-on-steam/69255/2 "2021-03-30T04:48:59Z")
Hello Joybear, have you tried reinstalling the game and verifying your data? Please do so and let us know if it helps with the issue.