# \[NEED MORE INFO\] Game Crash **URL:** \ **Category:** Bug Reports\ **Created:** [February 10, 2021, 8:35am UTC](https://community.gemsofwar.com/t/need-more-info-game-crash/68564 "2021-02-10T08:35:57Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![MadOne](https://avatars.discourse-cdn.com/v4/letter/m/e274bd/32.png) [@MadOne](https://community.gemsofwar.com/u/MadOne)\ **Post date:** [February 10, 2021, 8:35am UTC](https://community.gemsofwar.com/t/need-more-info-game-crash/68564/1 "2021-02-10T08:35:57Z")
\*\*Android phone Xiaomi Mi 10T Pro \*\* Game freezing and game CRASHES THIS TIME IN A GUILD WAR FIGHT. It just closes and go back to my home screen. ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [February 14, 2021, 11:49pm UTC](https://community.gemsofwar.com/t/need-more-info-game-crash/68564/2 "2021-02-14T23:49:29Z")
Please provide some further information and use our bug report template so we can investigate further. ---
**Author:** ![MadOne](https://avatars.discourse-cdn.com/v4/letter/m/e274bd/32.png) [@MadOne](https://community.gemsofwar.com/u/MadOne)\ **Post date:** [February 16, 2021, 1:09pm UTC](https://community.gemsofwar.com/t/need-more-info-game-crash/68564/3 "2021-02-16T13:09:36Z")
Hi Salty. I have only the name of the person I was playing against. A screenshot to show. This is not anything I would like to write in forum. I will set nd it in mail Where is this template? ---
**Author:** ![MadOne](https://avatars.discourse-cdn.com/v4/letter/m/e274bd/32.png) [@MadOne](https://community.gemsofwar.com/u/MadOne)\ **Post date:** [February 16, 2021, 1:13pm UTC](https://community.gemsofwar.com/t/need-more-info-game-crash/68564/4 "2021-02-16T13:13:08Z")
1st loss… Just heck of a lot of gems in his favor. Snowblack, game was going my way. And all of a sudden, I am on phone’s homescreen… I opened recorder after and didn’t get a video of the game. ![Screenshot_2021-02-10-10-11-58-270_air.com.and.games505.gemsofwar.jpg](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/c/bcd6d2da7a7b6e793ef100c0880c10a7e46801b5.jpeg) ---
**Author:** ![Snooj](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/snooj/32/65852_2.png) [@Snooj](https://community.gemsofwar.com/u/Snooj)\ **Post date:** [February 16, 2021, 1:19pm UTC](https://community.gemsofwar.com/t/need-more-info-game-crash/68564/5 "2021-02-16T13:19:45Z")
> [@MadOne](#): > > Where is this template? When you create a new bug report in the forums, the post is auto filled with the template. You must have erased it when you wrote this bug report. ---
**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\ **Post date:** [February 16, 2021, 1:26pm UTC](https://community.gemsofwar.com/t/need-more-info-game-crash/68564/6 "2021-02-16T13:26:03Z")
2 posts telling him to use the template or (how to find the template) instead of just giving him the template. **Platform, device version and operating system:** **Screenshot or image:** **What you were expecting to happen, and what actually happened:** _REPLACE THIS TEXT WITH YOUR ISSUE. e.g. This is simply what you were trying to do and what happened instead. ‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’_ **How often does this happen? When did it begin happening?** _REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?_ **Steps to make it happen again** _REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Sometimes there are certain steps that can lead to a problem that may not be obvious! Example: I lose once in the Arena, I then exit to the world map, select broken Spire on the Map and enter Arena. broken spire’s quest lost instead._ (Wasn’t that taxing to grab it for him.)