# NEED HELP, sending ticket is useless
**URL:** https://community.gemsofwar.com/t/need-help-sending-ticket-is-useless/26431
**Category:** Support
**Created:** [June 26, 2017, 3:58pm UTC](https://community.gemsofwar.com/t/need-help-sending-ticket-is-useless/26431 "2017-06-26T15:58:57Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@thebuck2613](https://community.gemsofwar.com/u/thebuck2613)
#### Post date: [June 26, 2017, 3:58pm UTC](https://community.gemsofwar.com/t/need-help-sending-ticket-is-useless/26431/1 "2017-06-26T15:58:57Z")
i sent a ticket to support and i have been round and round with them i NEED something from the support team. i was told make sure my graphics, flash, game, directX, and windows is updated. i went out and got windows 10 and am using that now instead of windows vista(btw windows 10 is ugly).
player name: MassMurder
invite code: THEBUCK2613
directX: 12
flash: up to date
operating system : windows 10 (same results on windows vista)
game player: steam
this is all the information i should have to give you guys, if you need more tho let me know. i have dealt with login crashes for 4 days, and now im seeing messed up graphics such as this. if my pc cannot play this game anymore because of the update just tell me straight up and not some crap about make sure everything is up to date.
although i can slowly make my way thru the game and fight pvp or do maps i should not have to play like this
---
### Author:  [@Strat](https://community.gemsofwar.com/u/Strat)
#### Post date: [June 26, 2017, 4:12pm UTC](https://community.gemsofwar.com/t/need-help-sending-ticket-is-useless/26431/2 "2017-06-26T16:12:02Z")
Oh, that doesn’t look very nice.
I’m not certain about your primary issue. However, as to your Windows 10 UI dislike, there are a number of options “Start10” and “Classic Shell” are the big ones. Please read this short write up and you can decide what is best for you.
> **[Windows 10 Start menus: Start10 vs. Classic Shell](https://www.infoworld.com/article/2972763/windows-10-start-menus-start10-vs-classic-shell.html)**
>
> The best Windows 8 Start menu replacements bring their Win7-inspired magic to Windows 10. Which should you choose?
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### Author:  [@thebuck2613](https://community.gemsofwar.com/u/thebuck2613)
#### Post date: [June 26, 2017, 4:25pm UTC](https://community.gemsofwar.com/t/need-help-sending-ticket-is-useless/26431/3 "2017-06-26T16:25:49Z")
omg thank you so much @Strat windows 10 is now tolerable. i was going to keep it for some of the programs it came with automatically, and now even tho the classic shell is slightly different than vista visually all the buttons/layout is the same 🙂
any tips on fixing GOW? lol
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### Author:  [@SirCookie](https://community.gemsofwar.com/u/SirCookie)
#### Post date: [June 27, 2017, 2:32am UTC](https://community.gemsofwar.com/t/need-help-sending-ticket-is-useless/26431/4 "2017-06-27T02:32:47Z")
Do you know if anyone else is seeing that same problem? I had a graphics card many years ago that was starting to fail and did weird stuff like that. I thought it was buggy software at first because it was only affecting 1 game out of several that I was playing, but when I saw weirdness in a 2nd game, I started to suspect the graphics card. I swapped it out for an identical card and everything was fixed. Just something to try if you or a friend has a spare graphics card that you can try.
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### Author:  [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)
#### Post date: [June 27, 2017, 2:48am UTC](https://community.gemsofwar.com/t/need-help-sending-ticket-is-useless/26431/5 "2017-06-27T02:48:54Z")
> [@Crash at start: 2 or 4 GB RAM is not enough](https://community.gemsofwar.com/t/crash-at-start-2-or-4-gb-ram-is-not-enough/25922/62):
>
> Hrmm, Seems like there are still some Goblin’s in the system causing some problems.
>
> For everyone who has this issue, could you please try the following.
>
> In Steam, Go to the library and Right Click on Gems of War.
> Select Properties \> General \> Set Launch Options…
>
> Inside this dialog, could you try “-force-opengl”
>
> If this still crashes the game, could you try either of the following (deleting what was there before)
> -force-d3d11
> -force-glcore
> -force-d3d9
>
> Please post if any of these make the game work, or if it still breaks the game, and where it breaks!
See if this works?
---
### Author:  [@GoldPhoenix0](https://community.gemsofwar.com/u/GoldPhoenix0)
#### Post date: [June 27, 2017, 2:55am UTC](https://community.gemsofwar.com/t/need-help-sending-ticket-is-useless/26431/6 "2017-06-27T02:55:36Z")
> [@Crash at start: 2 or 4 GB RAM is not enough](https://community.gemsofwar.com/t/crash-at-start-2-or-4-gb-ram-is-not-enough/25922/62):
>
> Hrmm, Seems like there are still some Goblin’s in the system causing some problems.
>
> For everyone who has this issue, could you please try the following.
>
> In Steam, Go to the library and Right Click on Gems of War.
> Select Properties \> General \> Set Launch Options…
>
> Inside this dialog, could you try “-force-opengl” (like this picture)
>
> If this still crashes the game, could you try either of the following (deleting what was there before)
> -force-d3d11
> -force-glcore
> -force-gles
> -force-d3d9
>
> Please post if any of these make the game work, or if it still breaks the game, and where it breaks!
Hey @thebuck2613,
Could you try any of the above launch options in steam to see if it fixes these problems?
Also, could you send through a file located inside the Gems of War Data Folder called output\_log.txt?
To get to the file, in Steam, Go to the library and Right Click on Gems of War.
**Select Properties \> Local Files \> Browse Local Files…**
This should open up a new window. From here, open the **GemsOfWar\_Data** folder, and the **output\_log.txt** is located here.
Sending us this file will help us track down what is causing your issue!
---
### Author:  [@thebuck2613](https://community.gemsofwar.com/u/thebuck2613)
#### Post date: [June 27, 2017, 3:13am UTC](https://community.gemsofwar.com/t/need-help-sending-ticket-is-useless/26431/7 "2017-06-27T03:13:38Z")
i cant upload output log.txt here but i found where is says warning shader unsupported. i havent tried the other options, im about to go to bed and ill try those in the morning
is there anything i can download to help with this? i cant afford to buy anything
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### Author:  [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)
#### Post date: [June 27, 2017, 3:53am UTC](https://community.gemsofwar.com/t/need-help-sending-ticket-is-useless/26431/8 "2017-06-27T03:53:19Z")
Your best off sending us a support ticket with the txt files attached. We would really like to be able to look through it. I can then pass the txt file to @GoldPhoenix0.
---
### Author:  [@GoldPhoenix0](https://community.gemsofwar.com/u/GoldPhoenix0)
#### Post date: [June 27, 2017, 3:54am UTC](https://community.gemsofwar.com/t/need-help-sending-ticket-is-useless/26431/9 "2017-06-27T03:54:20Z")
> [@Saltypatra](#):
>
> See if this works?
Did you try any of the options that @salty had posted in the above thread?
Also, have you updated your Graphics Card drivers?
From the picture you have posted, it looks like there may be a specific issue with either the Graphics Card or it’s Driver.
Otherwise, as Salty mentioned, if you could send that output\_log.txt through to support with a rundown of your computer’s specs, then that would help.
---
### Author:  [@Mad\_Butch](https://community.gemsofwar.com/u/Mad_Butch)
#### Post date: [June 27, 2017, 7:57am UTC](https://community.gemsofwar.com/t/need-help-sending-ticket-is-useless/26431/10 "2017-06-27T07:57:26Z")
Are you on a laptop, or a PC with onboard video (aka not a separate video card)?
If so, could you check what memory is allocated to your video card in your computer bios?
---
### Author:  [@thebuck2613](https://community.gemsofwar.com/u/thebuck2613)
#### Post date: [June 27, 2017, 5:16pm UTC](https://community.gemsofwar.com/t/need-help-sending-ticket-is-useless/26431/11 "2017-06-27T17:16:17Z")
> [@Saltypatra](#):
>
> Inside this dialog, could you try “-force-opengl”
> If this still crashes the game, could you try either of the following (deleting what was there before)
> -force-d3d11
> -force-glcore
> -force-d3d9
opengl = crash
d3d11 = same as posted picture
glcore = crash
d3d9 = same as posted picture
ill send the output log to support ty for giving me options to try