# My X box live account will not play gems of war

**URL:** https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969
**Category:** Gameplay Chat (PlayStation 4/Xbox One)
**Created:** [January 8, 2017, 3:15pm UTC](https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969 "2017-01-08T15:15:35Z")
**Posts on this page:** 1
**Showing post:** 4

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### Author: ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)
#### Post date: [January 9, 2017, 12:03am UTC](https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969/4 "2017-01-09T00:03:39Z")

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Is it similar to this issue? You might need to submit a ticket to support. Are you able to check with other people in your wife’s guild? Are they able to login?

> [@Trouble logging in Xbox One](http://community.gemsofwar.com/t/trouble-logging-in-xbox-one/17622):
>
> Anyone else having issues logging in? I keep freezing at the loading screen. Tries at least 6 times.

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_[View the full topic](https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969)._