# My X box live account will not play gems of war **URL:** \ **Category:** Gameplay Chat (PlayStation/Xbox)\ **Created:** [January 8, 2017, 3:15pm UTC](https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969 "2017-01-08T15:15:35Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Charlie3440](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@Charlie3440](https://community.gemsofwar.com/u/Charlie3440)\ **Post date:** [January 8, 2017, 3:15pm UTC](https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969/1 "2017-01-08T15:15:35Z")
My wife and I both have an X box live gold account on the same box, when she loads up gow it just sits at the load screen. But when I sign in with my account it works fine. We have tried uninstalling and reinstalling everything, we need more advanced help. ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [January 8, 2017, 11:07pm UTC](https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969/2 "2017-01-08T23:07:18Z")
Are you both in the same guild? ---
**Author:** ![Charlie3440](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@Charlie3440](https://community.gemsofwar.com/u/Charlie3440)\ **Post date:** [January 8, 2017, 11:57pm UTC](https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969/3 "2017-01-08T23:57:15Z")
No. I’m not in a guild on my account. My wife is in a guild and her account won’t even load the game. ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [January 9, 2017, 12:03am UTC](https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969/4 "2017-01-09T00:03:39Z")
Is it similar to this issue? You might need to submit a ticket to support. Are you able to check with other people in your wife’s guild? Are they able to login? > [@Trouble logging in Xbox One](http://community.gemsofwar.com/t/trouble-logging-in-xbox-one/17622): > > Anyone else having issues logging in? I keep freezing at the loading screen. Tries at least 6 times. ---
**Author:** ![GoldPhoenix0](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/goldphoenix0/32/35599_2.png) [@GoldPhoenix0](https://community.gemsofwar.com/u/GoldPhoenix0)\ **Post date:** [January 9, 2017, 12:59am UTC](https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969/5 "2017-01-09T00:59:23Z")
Hey @Charlie3440, Do you know what guild your wife is in or her Name Code? ---
**Author:** ![Charlie3440](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@Charlie3440](https://community.gemsofwar.com/u/Charlie3440)\ **Post date:** [January 9, 2017, 1:52am UTC](https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969/6 "2017-01-09T01:52:15Z")
Yes, that’s the same issue we are having. I have issued a ticket to support, but of course it is Sunday. And I have no way to contact others in the guild. ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [January 9, 2017, 1:55am UTC](https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969/7 "2017-01-09T01:55:50Z")
Actually it’s Monday in Aus where the devs are located 😉 @GoldPhoenix0 is a dev in fact. ---
**Author:** ![Charlie3440](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@Charlie3440](https://community.gemsofwar.com/u/Charlie3440)\ **Post date:** [January 9, 2017, 1:58am UTC](https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969/8 "2017-01-09T01:58:56Z")
Dark heaven is the guild ---
**Author:** ![GoldPhoenix0](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/goldphoenix0/32/35599_2.png) [@GoldPhoenix0](https://community.gemsofwar.com/u/GoldPhoenix0)\ **Post date:** [January 9, 2017, 2:28am UTC](https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969/9 "2017-01-09T02:28:29Z")
@Charlie3440 - Could you check if you can log in now? ---
**Author:** ![Rickygervais](https://avatars.discourse-cdn.com/v4/letter/r/b77776/32.png) [@Rickygervais](https://community.gemsofwar.com/u/Rickygervais)\ **Post date:** [January 9, 2017, 2:42am UTC](https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969/10 "2017-01-09T02:42:27Z")
HI @GoldPhoenix0 since you guys are in the office, is it possible to get some details about what happened today? Are we going to get another reset and what happened to the reward we were suppose to get? ---
**Author:** ![Charlie3440](https://avatars.discourse-cdn.com/v4/letter/c/f14d63/32.png) [@Charlie3440](https://community.gemsofwar.com/u/Charlie3440)\ **Post date:** [January 9, 2017, 2:43am UTC](https://community.gemsofwar.com/t/my-x-box-live-account-will-not-play-gems-of-war/17969/11 "2017-01-09T02:43:57Z")
Looks like it is working now