# My hero is gone ...halp

**URL:** <https://community.gemsofwar.com/t/my-hero-is-gone-halp/11295>\
**Category:** Support\
**Created:** [August 20, 2016, 4:16pm UTC](https://community.gemsofwar.com/t/my-hero-is-gone-halp/11295 "2016-08-20T16:16:27Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Salibu](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/salibu/32/23083_2.png) [@Salibu](https://community.gemsofwar.com/u/Salibu)\
**Post date:** [August 20, 2016, 4:16pm UTC](https://community.gemsofwar.com/t/my-hero-is-gone-halp/11295/1 "2016-08-20T16:16:27Z")

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I uninstallrd game cause it instructed me to as a error happened. When i reinstalled it didnt have my hero or anything.

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**Author:** ![Sirrian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sirrian/32/35758_2.png) [@Sirrian](https://community.gemsofwar.com/u/Sirrian)\
**Post date:** [August 20, 2016, 5:03pm UTC](https://community.gemsofwar.com/t/my-hero-is-gone-halp/11295/2 "2016-08-20T17:03:15Z")

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Hi Salibu,

Please contact support at [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) and they’ll help you get it back (you just might need to wait a day or two, since it’s the weekend at the moment, sorry!)

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**Author:** ![Salibu](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/salibu/32/23083_2.png) [@Salibu](https://community.gemsofwar.com/u/Salibu)\
**Post date:** [August 20, 2016, 9:28pm UTC](https://community.gemsofwar.com/t/my-hero-is-gone-halp/11295/3 "2016-08-20T21:28:21Z")

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I did that yesterday morning

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**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Post date:** [August 20, 2016, 9:36pm UTC](https://community.gemsofwar.com/t/my-hero-is-gone-halp/11295/4 "2016-08-20T21:36:36Z")

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Sad to hear about your misfortune @Salibu.  
When you click on ‘troops’ and then on ‘hero’, are there any weapons shown? This might not be the case but it could have possibly erased your teams somehow.