# Multiple crashes \[PS4\]

**URL:** <https://community.gemsofwar.com/t/multiple-crashes-ps4/15666>\
**Category:** Support\
**Created:** [November 22, 2016, 9:12pm UTC](https://community.gemsofwar.com/t/multiple-crashes-ps4/15666 "2016-11-22T21:12:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![wskill](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wskill/32/1119_2.png) [@wskill](https://community.gemsofwar.com/u/wskill)\
**Post date:** [November 22, 2016, 9:12pm UTC](https://community.gemsofwar.com/t/multiple-crashes-ps4/15666/1 "2016-11-22T21:12:39Z")

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Currently the game hangs at the title screen even after ps4 restarts…Prior it crashed when opening 12 glory keys, restarted game, keys gone. Tried opening 6 gold keys, crashed again and now wont load. Sent crash report onps4 for both events.Earlier this evening i had error msg when trying to soul upg a card saying it couldnt save my user profile to server. edit: Finally loaded in after 5mins title screen and gold keys also gone, dont know if i got anything for them. edit2: Now tried buying a single gold key..crashed. Im done for today i guess.

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**Author:** ![wskill](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wskill/32/1119_2.png) [@wskill](https://community.gemsofwar.com/u/wskill)\
**Post date:** [November 23, 2016, 10:06am UTC](https://community.gemsofwar.com/t/multiple-crashes-ps4/15666/2 "2016-11-23T10:06:48Z")

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Seems like i can use keys again, im guessing yhis was server related on the profile end yesterday, sux i didnt get those keys though.

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**Author:** ![Athrillskr](https://avatars.discourse-cdn.com/v4/letter/a/bc79bd/32.png) [@Athrillskr](https://community.gemsofwar.com/u/Athrillskr)\
**Post date:** [November 23, 2016, 11:52am UTC](https://community.gemsofwar.com/t/multiple-crashes-ps4/15666/3 "2016-11-23T11:52:46Z")

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If you lost some keys from a crash make a ticket with the game support. They will hook you up. 😉

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**Author:** ![wskill](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wskill/32/1119_2.png) [@wskill](https://community.gemsofwar.com/u/wskill)\
**Post date:** [November 23, 2016, 5:18pm UTC](https://community.gemsofwar.com/t/multiple-crashes-ps4/15666/4 "2016-11-23T17:18:45Z")

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Well it were glory keys and gold keys so… And not 100% sure if they didnt yield as im not updated w new cards beyond where it crashed and it would show.