# \[more info needed\] Never ending RESTART GAME Error

**URL:** <https://community.gemsofwar.com/t/more-info-needed-never-ending-restart-game-error/79038>\
**Category:** Bug Reports\
**Created:** [February 23, 2023, 10:50pm UTC](https://community.gemsofwar.com/t/more-info-needed-never-ending-restart-game-error/79038 "2023-02-23T22:50:04Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [February 24, 2023, 1:06am UTC](https://community.gemsofwar.com/t/more-info-needed-never-ending-restart-game-error/79038/3 "2023-02-24T01:06:03Z")

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Hi Reudaly, I’m sorry this issue is happening.

Can you please try the troubleshooting steps here and let me know how it goes?

> **[General troubleshooting guide (Amazon, iOS and Android)](https://gemsofwar.zendesk.com/hc/en-us/articles/333757034935-General-troubleshooting-guide-Amazon-iOS-and-Android-)**
>
> Try these steps if Gems of War crashes, freezes or lags frequently on your Android, iOS or Amazon device. 
> For connection issues, please see this article here. 
> 1. Enable background app refresh
> Gem...

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