# \[more info needed\] Never ending RESTART GAME Error

**URL:** <https://community.gemsofwar.com/t/more-info-needed-never-ending-restart-game-error/79038>\
**Category:** Bug Reports\
**Created:** [February 23, 2023, 10:50pm UTC](https://community.gemsofwar.com/t/more-info-needed-never-ending-restart-game-error/79038 "2023-02-23T22:50:04Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Reudaly](https://avatars.discourse-cdn.com/v4/letter/r/ce7236/32.png) [@Reudaly](https://community.gemsofwar.com/u/Reudaly)\
**Post date:** [February 23, 2023, 10:50pm UTC](https://community.gemsofwar.com/t/more-info-needed-never-ending-restart-game-error/79038/1 "2023-02-23T22:50:04Z")

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I have rebooted the game and my iPad nd it’s on my iPhone— Gems of war has a new version available. You will need to update… restart game

And it just repeats without restarting…anyone know how to get past this or do I just call today a wash and lose my daily bonuses?

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**Author:** ![Reudaly](https://avatars.discourse-cdn.com/v4/letter/r/ce7236/32.png) [@Reudaly](https://community.gemsofwar.com/u/Reudaly)\
**Post date:** [February 24, 2023, 12:46am UTC](https://community.gemsofwar.com/t/more-info-needed-never-ending-restart-game-error/79038/2 "2023-02-24T00:46:45Z")

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I have now deleted and reinstalled the game. It’s uploaded to a point and is now frozen. On both devices

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [February 24, 2023, 1:06am UTC](https://community.gemsofwar.com/t/more-info-needed-never-ending-restart-game-error/79038/3 "2023-02-24T01:06:03Z")

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Hi Reudaly, I’m sorry this issue is happening.

Can you please try the troubleshooting steps here and let me know how it goes?

> **[General troubleshooting guide (Amazon, iOS and Android)](https://gemsofwar.zendesk.com/hc/en-us/articles/333757034935-General-troubleshooting-guide-Amazon-iOS-and-Android-)**
>
> Try these steps if Gems of War crashes, freezes or lags frequently on your Android, iOS or Amazon device. 
> For connection issues, please see this article here. 
> 1. Enable background app refresh
> Gem...