# Mobile game glitch

**URL:** <https://community.gemsofwar.com/t/mobile-game-glitch/50851>\
**Category:** Bug Reports\
**Created:** [January 8, 2019, 6:46am UTC](https://community.gemsofwar.com/t/mobile-game-glitch/50851 "2019-01-08T06:46:43Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Esoteric\_Troglodyte](https://avatars.discourse-cdn.com/v4/letter/e/4af34b/32.png) [@Esoteric\_Troglodyte](https://community.gemsofwar.com/u/Esoteric_Troglodyte)\
**Post date:** [January 8, 2019, 6:46am UTC](https://community.gemsofwar.com/t/mobile-game-glitch/50851/1 "2019-01-08T06:46:43Z")

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I tried to collect my mail and i had 7 different ones, but the server timed out on me and it glitched away and I wasn’t able to collect it. Has anyone else had this problem?

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**Author:** ![Jonathan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jonathan/32/66724_2.png) [@Jonathan](https://community.gemsofwar.com/u/Jonathan)\
**Post date:** [January 8, 2019, 6:51am UTC](https://community.gemsofwar.com/t/mobile-game-glitch/50851/2 "2019-01-08T06:51:36Z")

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I may have, I can’t remember exactly, though. Did you check to see if your totals of whatever rewards they were had changed afterwards? If it did happen to me, I think I dismissed it because they were trivial rewards or they we’re in fact added to my totals, despite the error.

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**Author:** ![Esoteric\_Troglodyte](https://avatars.discourse-cdn.com/v4/letter/e/4af34b/32.png) [@Esoteric\_Troglodyte](https://community.gemsofwar.com/u/Esoteric_Troglodyte)\
**Post date:** [January 9, 2019, 5:26am UTC](https://community.gemsofwar.com/t/mobile-game-glitch/50851/3 "2019-01-09T05:26:54Z")

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Yea I looked. But got nothin

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [January 10, 2019, 12:06am UTC](https://community.gemsofwar.com/t/mobile-game-glitch/50851/4 "2019-01-10T00:06:13Z")

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Hey @Esoteric_Troglodyte

The game is programmed so that if anything happens (like a crash etc) when opening mail/chests that even if you don’t see the rewards, they’re added to your account.

However, if you think you’re missing something, please send a support ticket under the missing rewards category with specifics about the day/time the issue occurred and we can check it for you.

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