# Missing rewards **URL:** \ **Category:** Gameplay Chat (General)\ **Created:** [May 1, 2017, 7:53am UTC](https://community.gemsofwar.com/t/missing-rewards/23380 "2017-05-01T07:53:42Z")\ **Posts on this page:** 1\ **Showing post:** 12
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [May 1, 2017, 10:56am UTC](https://community.gemsofwar.com/t/missing-rewards/23380/12 "2017-05-01T10:56:47Z")
Did you get an email about your ticket? If you haven’t received a notice in the next five or so minutes, I would assume something unusual happened and your ticket didn’t submit properly. Edit: alternately, > [@Support ticket creation is failing during peak times](http://community.gemsofwar.com/t/support-tickets-are-failing/23377/2): > > Is this situation still occurring? If your Ticket was created successfully, when you go into your Account details and check for Open tickets the new one will be listed in blue. If nothing is there, then it failed during submission. Hot tip to mitigate frustration: I always copy my ticket contents to the clipboard memory right before posting, just in case. I get ticket failures on all sorts of platforms, not just on Zendesk, so it’s better to be safe than sorry if you’ve spent a while descri… --- _[View the full topic](https://community.gemsofwar.com/t/missing-rewards/23380)._