# Missing guild keys someone bought **URL:** \ **Category:** Support\ **Created:** [January 13, 2017, 10:54pm UTC](https://community.gemsofwar.com/t/missing-guild-keys-someone-bought/18285 "2017-01-13T22:54:04Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![HKdirewolf](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hkdirewolf/32/21614_2.png) [@HKdirewolf](https://community.gemsofwar.com/u/HKdirewolf)\ **Post date:** [January 13, 2017, 10:54pm UTC](https://community.gemsofwar.com/t/missing-guild-keys-someone-bought/18285/1 "2017-01-13T22:54:04Z")
**What you were expecting to happen, and what actually happened?** 3 people in our guild just bought the 4 guild keys pack, and I only received 8 keys instead of 12. I think this was due to me going into the guild area and the game freezing on me so I had to reboot. Very strange. **What are the steps to make it happen again?** No idea. **Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!** I can screenshot the people that bought the keys and how many guild keys I currently have, but I don’t know if that would even prove anything. ---
**Author:** ![HKdirewolf](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hkdirewolf/32/21614_2.png) [@HKdirewolf](https://community.gemsofwar.com/u/HKdirewolf)\ **Post date:** [January 13, 2017, 10:55pm UTC](https://community.gemsofwar.com/t/missing-guild-keys-someone-bought/18285/2 "2017-01-13T22:55:31Z")
I’m not the only person in the guild this happened to either. They also said their game froze at the same exact time as well.