# Missing 'Difficulty' section (Resolved) **URL:** \ **Category:** Bug Reports\ **Created:** [January 25, 2019, 9:57pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451 "2019-01-25T21:57:22Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Perfectford](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Perfectford](https://community.gemsofwar.com/u/Perfectford)\ **Post date:** [January 25, 2019, 9:57pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/1 "2019-01-25T21:57:22Z")
Code: ISIDRO\_29 Char: Isidro Guild: Lost Vikings **Platform, device version and operating system:** Android mobile. Samsung S8. **Screenshot or image:** ![Screenshot_20190125-230212](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/5/051a7613e32eddd960b11d1dc39d455bb3ff9f6c.jpeg) **What you were expecting to happen, and what actually happened:** I wanted to change the difficulty in Explore and Challenge. **How often does this happen? When did it begin happening?** With the biggest uodate last year, I cannot recall the version. This is when game got new menu. I was recently watching YouTube videos and saw that people have the difficulty option for Explore and Challenges. Q **Steps to make it happen again** Navigate to Explore or Challenge screen and search for Difficulty section. ---
**Author:** ![Slypenslyde](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/slypenslyde/32/30373_2.png) [@Slypenslyde](https://community.gemsofwar.com/u/Slypenslyde)\ **Post date:** [January 25, 2019, 10:25pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/2 "2019-01-25T22:25:40Z")
I can confirm I _have_ that difficulty selector on iOS, so something’s fishy here. ---
**Author:** ![Perfectford](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Perfectford](https://community.gemsofwar.com/u/Perfectford)\ **Post date:** [January 26, 2019, 6:16pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/3 "2019-01-26T18:16:48Z")
Hi Guys, Not sure how quick usually support replies since I’m new. Apologies for being pushy. Since I saw in YouTube different strategies I want to play using different DIFFICULTY. I reinstalled the game and it is the same, no DIFFICULTY section. At the support - check my invite code ISIDRO\_29. I don’t want to quit the game but if I’m getting different content and have to spend ages to catch up with others, this is not feasible. ---
**Author:** ![Perfectford](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Perfectford](https://community.gemsofwar.com/u/Perfectford)\ **Post date:** [January 27, 2019, 7:27pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/4 "2019-01-27T19:27:10Z")
Hi, I downloaded the game on PC and linked the dame account. On PC I still cannot see thr difficulty menu. ![20190127_212512](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/4/7/479363d0b8cfd8be55f77f64e1c5eff4cb1bbae6.jpeg) ![20190127_212451](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/c/0c4a5a62b71740c2035df65209b7d5d1b8ec927e.jpeg) ---
**Author:** ![jzg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jzg/32/53451_2.png) [@jzg](https://community.gemsofwar.com/u/jzg)\ **Post date:** [January 27, 2019, 7:30pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/5 "2019-01-27T19:30:59Z")
developers should be online in about 4 hours or so, and they can look at your account @Cyrup @Kafka ---
**Author:** ![Strat](https://avatars.discourse-cdn.com/v4/letter/s/2bfe46/32.png) [@Strat](https://community.gemsofwar.com/u/Strat)\ **Post date:** [January 27, 2019, 10:07pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/6 "2019-01-27T22:07:24Z")
@Perfectford If you are a brand new player its possible the Difficulty option is disabled until you reach a certain level. The developers found new players would change it and find the game completely impossible to win and quit playing forever. I kind of recall something like this being implemented a few years ago. If I’m mistaken the Developers will be getting into the office in a few hours. ---
**Author:** ![Perfectford](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Perfectford](https://community.gemsofwar.com/u/Perfectford)\ **Post date:** [January 27, 2019, 10:22pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/7 "2019-01-27T22:22:09Z")
Thanks Strat, jzg, I’m actually not a new player - level 1015 and VIP 8. Just recently started to show more interest in different strategies and saw the forum and videos. I will wait for the developers and see the verdict. ---
**Author:** ![Slypenslyde](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/slypenslyde/32/30373_2.png) [@Slypenslyde](https://community.gemsofwar.com/u/Slypenslyde)\ **Post date:** [January 27, 2019, 10:56pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/8 "2019-01-27T22:56:17Z")
“Support” is a small team of people in Australia, so they don’t tend to show up until ~4 PM Sunday in many US time zones, and by about midnight Thursday they’ve clocked out. ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [January 28, 2019, 2:26am UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/9 "2019-01-28T02:26:23Z")
And it’s a long weekend in Australia, with Monday being a holiday. So Infinity Plus Two’s support crew may not be back until Tuesday. ---
**Author:** ![Perfectford](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Perfectford](https://community.gemsofwar.com/u/Perfectford)\ **Post date:** [January 28, 2019, 5:56pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/10 "2019-01-28T17:56:27Z")
Update here: I was checking the Arena and seems the menu is missing from there as well. It says my difficulty level is N/A and I get to fight with troops with 15 heath vs. ones with 50 heath. Check screenshot. ![Screenshot_20190128-194452](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/0/9/09ff6c3d0f8964982ac44bff8603f341fbce55f9.jpeg) ---
**Author:** ![Dust\_Angel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dust_angel/32/35256_2.png) [@Dust\_Angel](https://community.gemsofwar.com/u/Dust_Angel)\ **Post date:** [January 28, 2019, 7:29pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/11 "2019-01-28T19:29:20Z")
I’m also on PC but I have difficulty setting (and working one, too; checked it just seconds ago) both in Explore and Arena, so this doesn’t seem to be a huge global bug, but something, reading posts above, doesn’t sound right, for sure. ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [January 28, 2019, 9:56pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/12 "2019-01-28T21:56:15Z")
Put your invite code, player name, guild in top post so the devs can find you. Sounds like your profile needs fixing somehow. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [January 28, 2019, 10:51pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/13 "2019-01-28T22:51:59Z")
This is a bug the team is aware of - it’s a bit of a complicated one so no resolution at this stage. Please send me your invite code (or post it) and I will fix this for you @Perfectford ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [January 28, 2019, 10:53pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/14 "2019-01-28T22:53:40Z")
Nevermind, just found it in the above post. I will address your ticket with a response when this is fixed for you. Otherwise, your case has been added to the main report. ---
**Author:** ![Perfectford](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Perfectford](https://community.gemsofwar.com/u/Perfectford)\ **Post date:** [January 29, 2019, 7:02pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/15 "2019-01-29T19:02:22Z")
@Cyrup, thank you very much for the support. It is now fixed. I confirm that: - Difficulty menu is present - Settings button on home screen works - Chat button works - I see Daily quests in troops menu. For the last point I didn’t know I’m missing it. Again when watching videos I saw people have it. The second and third point I reported separately. Also, last night I removed the game from my phone and installed again. With a new char all above was working. The moment I linked my account (before the fix) the points above didn’t work. Tested to link my account on a second Android device - again, only my char was affected. Thank you again for thr help. All is working fine now. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [January 30, 2019, 3:51am UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/16 "2019-01-30T03:51:34Z")
Hey @Perfectford! Not a problem. When did you first start playing Gems of War? ---
**Author:** ![Perfectford](https://avatars.discourse-cdn.com/v4/letter/p/8e8cbc/32.png) [@Perfectford](https://community.gemsofwar.com/u/Perfectford)\ **Post date:** [January 30, 2019, 6:50am UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/17 "2019-01-30T06:50:51Z")
Hi @Cyrup, I can’t recall exactly, I see email confirmation request from Feb 2017. I do recall playing at that time and gave it a break for few months around Q4 2017. I came back to the game somewhere mid 2018. Currently catching up on stuff. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [January 30, 2019, 11:10pm UTC](https://community.gemsofwar.com/t/missing-difficulty-section-resolved/51451/18 "2019-01-30T23:10:11Z")
Thanks for that!