# May be to devs, cry for all others **URL:** \ **Category:** Support\ **Created:** [May 19, 2018, 8:21pm UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807 "2018-05-19T20:21:13Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![Evpatij000](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/evpatij000/32/26433_2.png) [@Evpatij000](https://community.gemsofwar.com/u/Evpatij000)\ **Post date:** [May 19, 2018, 8:21pm UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/1 "2018-05-19T20:21:14Z")
I am Vip 14. Every day 2 gem keys. I do not use gem keys for 2 months. Today I see 2 gem keys in my chests. Do you have a conscience? (xbox1). I do not want to submit a ticket… Everyone must do his job. Including 505. ---
**Author:** ![Maxthor2789](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Maxthor2789](https://community.gemsofwar.com/u/Maxthor2789)\ **Post date:** [May 19, 2018, 8:38pm UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/2 "2018-05-19T20:38:44Z")
I have no idea how it works because I am not a VIP, but don’t you have to log everyday to get the keys? ---
**Author:** ![Evpatij000](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/evpatij000/32/26433_2.png) [@Evpatij000](https://community.gemsofwar.com/u/Evpatij000)\ **Post date:** [May 19, 2018, 9:02pm UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/3 "2018-05-19T21:02:32Z")
Thanx, I"m enterring every day. I’ve invested ~1k$ in the game… May be I’m a fool. ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [May 19, 2018, 9:21pm UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/4 "2018-05-19T21:21:18Z")
> [@Evpatij000](#): > > I do not want to submit a ticket… May I ask you, why you do not want to submit a ticket? ---
**Author:** ![Maxthor2789](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Maxthor2789](https://community.gemsofwar.com/u/Maxthor2789)\ **Post date:** [May 19, 2018, 9:36pm UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/5 "2018-05-19T21:36:53Z")
Nah I am not saying you are a fool and if I were in yours shoes I wouldn’t be happy too. I am sorry. ---
**Author:** ![vanyel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/vanyel/32/32071_2.png) [@vanyel](https://community.gemsofwar.com/u/vanyel)\ **Post date:** [May 19, 2018, 9:39pm UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/6 "2018-05-19T21:39:01Z")
> [@Evpatij000](#): > > Thanx, I"m enterring every day So you log in every day - do you collect the rewards from your mail each day after logging in? The rewards go to your mail and you have to manually collect them before they expire. I assume you do but just asking to cover bases. ---
**Author:** ![Evpatij000](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/evpatij000/32/26433_2.png) [@Evpatij000](https://community.gemsofwar.com/u/Evpatij000)\ **Post date:** [May 19, 2018, 10:00pm UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/7 "2018-05-19T22:00:26Z")
This is a difficult question. First, I’m an old man. This game - it helps me ---
**Author:** ![Maxthor2789](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Maxthor2789](https://community.gemsofwar.com/u/Maxthor2789)\ **Post date:** [May 19, 2018, 10:12pm UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/8 "2018-05-19T22:12:34Z")
The reward sent to you by mail expires after 7 days. So if you log but don’t check your mail every day, you will loose some keys unfortunately:s ---
**Author:** ![Evpatij000](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/evpatij000/32/26433_2.png) [@Evpatij000](https://community.gemsofwar.com/u/Evpatij000)\ **Post date:** [May 20, 2018, 5:42am UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/9 "2018-05-20T05:42:52Z")
Thanx, Max. From May 2017 every day I’m checking my mail… I’m not a noob, my level is 1075. ---
**Author:** ![Evpatij000](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/evpatij000/32/26433_2.png) [@Evpatij000](https://community.gemsofwar.com/u/Evpatij000)\ **Post date:** [May 20, 2018, 6:37am UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/10 "2018-05-20T06:37:14Z")
I can’t. The SUBMIT REQUEST does not accept it… ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [May 20, 2018, 7:17am UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/11 "2018-05-20T07:17:06Z")
It’s 5 pm sunday aussie time when you last posted. I’m sure Monday they’ll see this and help. Make sure you posted your invite code and xbox gamer tag so they can find your account. ---
**Author:** ![Maxthor2789](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Maxthor2789](https://community.gemsofwar.com/u/Maxthor2789)\ **Post date:** [May 20, 2018, 7:37am UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/12 "2018-05-20T07:37:40Z")
You need to choose"missing rewards" as the ticket topic and not “bug report”. The Devs will be at work in a couple hours from now. ---
**Author:** ![Evpatij000](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/evpatij000/32/26433_2.png) [@Evpatij000](https://community.gemsofwar.com/u/Evpatij000)\ **Post date:** [May 20, 2018, 8:02am UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/13 "2018-05-20T08:02:22Z")
Thanx, UK! I’ ve posted my invite code and xbox gamer tag. I’m not a newbie:open\_mouth: ---
**Author:** ![Evpatij000](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/evpatij000/32/26433_2.png) [@Evpatij000](https://community.gemsofwar.com/u/Evpatij000)\ **Post date:** [May 20, 2018, 8:06am UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/14 "2018-05-20T08:06:40Z")
Thanx, Max! I have done what you tell. I am very touched by the reaction of the community to my simple message. ---
**Author:** ![Maxthor2789](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Maxthor2789](https://community.gemsofwar.com/u/Maxthor2789)\ **Post date:** [May 20, 2018, 8:27am UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/15 "2018-05-20T08:27:56Z")
You are welcome. I am glad I was able to help you a little. ---
**Author:** ![Evpatij000](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/evpatij000/32/26433_2.png) [@Evpatij000](https://community.gemsofwar.com/u/Evpatij000)\ **Post date:** [May 21, 2018, 7:07am UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/16 "2018-05-21T07:07:48Z")
I must apologize for my communication. I received a response from the support team. I’m an old and sick man. Obviously, I just forgot that I used 219 keys. I’m very uncomfortable that I cast a shadow on the 505 team … ---
**Author:** ![Maxthor2789](https://avatars.discourse-cdn.com/v4/letter/m/ecc23a/32.png) [@Maxthor2789](https://community.gemsofwar.com/u/Maxthor2789)\ **Post date:** [May 21, 2018, 7:21am UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/17 "2018-05-21T07:21:49Z")
Oh that’s rather funny 200 keys loll. It can happen don’t worry. ---
**Author:** ![Evpatij000](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/evpatij000/32/26433_2.png) [@Evpatij000](https://community.gemsofwar.com/u/Evpatij000)\ **Post date:** [May 21, 2018, 10:56am UTC](https://community.gemsofwar.com/t/may-be-to-devs-cry-for-all-others/39807/18 "2018-05-21T10:56:27Z")
Thank you, Maxtor. I like this game. I’m playing for a year. (Lvl 1074). For a month I was playing in brackets 1-2 (GW) (without raid boss and invasion), but it becomes boring, so I’ve joined a casual guild. May be some time I can get Dawnbringer…