# Major Support Error **URL:** \ **Category:** Bug Reports\ **Created:** [March 14, 2018, 8:29am UTC](https://community.gemsofwar.com/t/major-support-error/37070 "2018-03-14T08:29:00Z")\ **Posts on this page:** 1\ **Showing post:** 5
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [March 15, 2018, 11:21pm UTC](https://community.gemsofwar.com/t/major-support-error/37070/5 "2018-03-15T23:21:16Z")
Hi Wishkiller This is intended, and if you check your emails, you will also see an explanation of why the ticket was closed in your inbox. An automatic reply is sent to every ticket that is closed explaining why. It should be titled “Request received”. Edit: without looking at your tickets, you can’t register for GW right now because we have other events going next week Otherwise, here is the thread. > [@Changes to reporting bugs and providing game feedback](https://community.gemsofwar.com/t/changes-to-reporting-bugs-and-providing-game-feedback/37054): > > To report a bug, follow the pinned post in the [new category here](https://community.gemsofwar.com/c/gems-of-war-report-a-bug), rather than contacting support. If you are missing rewards from the bug or experiencing a technical issue, contact support using [this link](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356). If you need general help you can use the ‘[Support](https://community.gemsofwar.com/c/support)’ category. Game feedback and questions should now be directed to the forums, too. As Gems of War gets bigger, we’ve made these changes to help technical support focus on assisting players with technical issues, missing rewards, and specific … --- _[View the full topic](https://community.gemsofwar.com/t/major-support-error/37070)._