# Mailbox Cliffy Error (READ ME) **URL:** \ **Category:** Official News\ **Created:** [August 27, 2019, 7:06am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354 "2019-08-27T07:06:56Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [August 27, 2019, 7:06am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/1 "2019-08-27T07:06:56Z")
There’s a Cliffy error that is happening when players open their game mail, which is causing the mail box to close, and forcing players to restart their game. We are aware of this issue and are working on it right now. You won’t have missed any of your pre-existing rewards, so please don’t worry. (The mail is trying to give you something that doesn’t exist in game yet _cough_deeds_cough_ which is why it isn’t working.) If you haven’t opened your mail yet, please hold off until we push out a fix. ---
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [August 27, 2019, 7:13am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/2 "2019-08-27T07:13:12Z")
Can you push out 4.5 instead so the various items exist? 😉 ---
**Author:** ![Maxx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/maxx/32/50891_2.png) [@Maxx](https://community.gemsofwar.com/u/Maxx)\ **Post date:** [August 27, 2019, 7:15am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/3 "2019-08-27T07:15:51Z")
> [@Saltypatra](#): > > (The mail is trying to give you something that doesn’t exist in game yet _cough_ deeds _cough_ which is why it isn’t working.) Sounds like 4.5 will be very soon. ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [August 27, 2019, 7:16am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/4 "2019-08-27T07:16:52Z")
Okay team, this is already fixed on PC/Mobile and we are pushing it to console now. Please restart you game and device and everything should be smooth sailing. ---
**Author:** ![Prospan](https://avatars.discourse-cdn.com/v4/letter/p/76d3ee/32.png) [@Prospan](https://community.gemsofwar.com/u/Prospan)\ **Post date:** [August 27, 2019, 7:24am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/5 "2019-08-27T07:24:45Z")
> [@Saltypatra](#): > > (The mail is trying to give you something that doesn’t exist in game yet _cough_ deeds _cough_ which is why it isn’t working.) Sounds like a professional company with brillant organisational skills. I’m soooo glad that I spent so much money already ingame. ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [August 27, 2019, 7:26am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/6 "2019-08-27T07:26:49Z")
![tenor%20(61)](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/4/e49ac7374ce4f4f965a0293fb34be55499e58d50.gif) ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [August 27, 2019, 7:27am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/7 "2019-08-27T07:27:24Z")
You are entitled to your opinions, but I’m really proud of our team for fixing this issue within 15 minutes. ---
**Author:** ![jzg](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jzg/32/53451_2.png) [@jzg](https://community.gemsofwar.com/u/jzg)\ **Post date:** [August 27, 2019, 7:28am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/8 "2019-08-27T07:28:27Z")
deed it work? 😹 ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [August 27, 2019, 7:30am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/9 "2019-08-27T07:30:16Z")
Indeed it does now! ---
**Author:** ![Maxx](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/maxx/32/50891_2.png) [@Maxx](https://community.gemsofwar.com/u/Maxx)\ **Post date:** [August 27, 2019, 7:35am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/10 "2019-08-27T07:35:21Z")
It’s not surprising. People are always happy to complain about things they don’t like and bugs but when they are changed/fixed those people won’t come back to thank you for it. ---
**Author:** ![locoblutaxt](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/locoblutaxt/32/52337_2.png) [@locoblutaxt](https://community.gemsofwar.com/u/locoblutaxt)\ **Post date:** [August 27, 2019, 7:35am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/11 "2019-08-27T07:35:50Z")
Not on Switch - but I’m far away from complaining. I’ll take a shower in the meantime. I’ve heard even gamers should do this one time in a month… ---
**Author:** ![Live](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/live/32/40596_2.png) [@Live](https://community.gemsofwar.com/u/Live)\ **Post date:** [August 27, 2019, 7:37am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/12 "2019-08-27T07:37:01Z")
I just wanna say: “thanks”! ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [August 27, 2019, 7:37am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/13 "2019-08-27T07:37:35Z")
Switch wasn’t affected by this issue. 🙂 Thanks for the thanks! ---
**Author:** ![Shimrra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/shimrra/32/87_2.png) [@Shimrra](https://community.gemsofwar.com/u/Shimrra)\ **Post date:** [August 27, 2019, 7:41am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/14 "2019-08-27T07:41:35Z")
My mail worked fine but I didn’t get any deeds in it … so I’m not sure what just happened or didn’t happen or whatever. 🤔 ---
**Author:** ![locoblutaxt](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/locoblutaxt/32/52337_2.png) [@locoblutaxt](https://community.gemsofwar.com/u/locoblutaxt)\ **Post date:** [August 27, 2019, 7:43am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/15 "2019-08-27T07:43:16Z")
> [@Saltypatra](#): > > Switch wasn’t affected by this issue. 🙂 Sorry to say - but that’s not true. I have a screenie but not the time to post it. I have to go to work. It looks like the others tbh. ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [August 27, 2019, 7:43am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/16 "2019-08-27T07:43:57Z")
We are checking the Switch again now after your post, but we did check it when the issue was first encountered. Please give us a moment. ---
**Author:** ![locoblutaxt](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/locoblutaxt/32/52337_2.png) [@locoblutaxt](https://community.gemsofwar.com/u/locoblutaxt)\ **Post date:** [August 27, 2019, 7:45am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/17 "2019-08-27T07:45:04Z")
I’ll give you 10 hours. 😘 ---
**Author:** ![SpaceOddity](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/spaceoddity/32/22898_2.png) [@SpaceOddity](https://community.gemsofwar.com/u/SpaceOddity)\ **Post date:** [August 27, 2019, 7:46am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/18 "2019-08-27T07:46:36Z")
Thanks for fixing the mail issue! I also had a Cliffy error when trying to collect my Tribute… ☹ was that related? ---
**Author:** ![Prospan](https://avatars.discourse-cdn.com/v4/letter/p/76d3ee/32.png) [@Prospan](https://community.gemsofwar.com/u/Prospan)\ **Post date:** [August 27, 2019, 7:56am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/19 "2019-08-27T07:56:29Z")
> [@Saltypatra](#): > > You are entitled to your opinions, but I’m really proud of our team for fixing this issue within 15 minutes. OK, sorry for my bad behaviour. You are right, of course we need to be thankful for you fixing the problems caused by yourself. Next time I gonna keep that in mind. ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [August 27, 2019, 7:56am UTC](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354/20 "2019-08-27T07:56:54Z")
I just think that compassion and empathy is cool. As I said, you are welcome to make complaints, etc. I’m not stopping you. I’m also allowed to have a response, and I’ve been pretty mild, and primarily wanted to make a funny joke with a funny gif and then thank the team for responding so quickly. [Next page](https://community.gemsofwar.com/t/mailbox-cliffy-error-read-me/57354.md?page=2)