# Lost sigil due to the error **URL:** \ **Category:** Bug Reports\ **Created:** [June 15, 2018, 2:42pm UTC](https://community.gemsofwar.com/t/lost-sigil-due-to-the-error/40970 "2018-06-15T14:42:12Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![GarlGrimslade](https://avatars.discourse-cdn.com/v4/letter/g/4bbf92/32.png) [@GarlGrimslade](https://community.gemsofwar.com/u/GarlGrimslade)\ **Post date:** [June 15, 2018, 2:42pm UTC](https://community.gemsofwar.com/t/lost-sigil-due-to-the-error/40970/1 "2018-06-15T14:42:13Z")
Xbox1 Error 502 popped up at the beginning of the Raid Boss battle and I lost a sigil. It happened once so far. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [June 18, 2018, 6:25am UTC](https://community.gemsofwar.com/t/lost-sigil-due-to-the-error/40970/2 "2018-06-18T06:25:32Z")
Hey, I’m sorry you had this issue. If you [contact support](https://gemsofwar.zendesk.com/hc/en-us/articles/202997425-How-do-I-contact-support-or-report-a-bug-) we can help you with your missing sigil ---
**Author:** ![GarlGrimslade](https://avatars.discourse-cdn.com/v4/letter/g/4bbf92/32.png) [@GarlGrimslade](https://community.gemsofwar.com/u/GarlGrimslade)\ **Post date:** [June 18, 2018, 1:20pm UTC](https://community.gemsofwar.com/t/lost-sigil-due-to-the-error/40970/3 "2018-06-18T13:20:51Z")
Hello Kafka, I submitted the ticket but it says “solved”. Can you take a look at my account and see what’s going on? The ticket # 62375. Thank you. ---
**Author:** ![GarlGrimslade](https://avatars.discourse-cdn.com/v4/letter/g/4bbf92/32.png) [@GarlGrimslade](https://community.gemsofwar.com/u/GarlGrimslade)\ **Post date:** [June 21, 2018, 9:10pm UTC](https://community.gemsofwar.com/t/lost-sigil-due-to-the-error/40970/4 "2018-06-21T21:10:24Z")
Hello Kafka, I wanted to follow up and see if you are still working on my ticket. Thanks.