# Lost my event key wins!

**URL:** <https://community.gemsofwar.com/t/lost-my-event-key-wins/19227>\
**Category:** Support\
**Created:** [January 30, 2017, 3:39pm UTC](https://community.gemsofwar.com/t/lost-my-event-key-wins/19227 "2017-01-30T15:39:40Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![sachamp](https://avatars.discourse-cdn.com/v4/letter/s/c6cbf5/32.png) [@sachamp](https://community.gemsofwar.com/u/sachamp)\
**Post date:** [January 30, 2017, 3:39pm UTC](https://community.gemsofwar.com/t/lost-my-event-key-wins/19227/1 "2017-01-30T15:39:40Z")

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as the server was going down, i spent my 34 event keys. It showed that i won 2 of the new Monoliths and my first Infernal King along with 10 or so incubuss. Logging in after the servers are back up, i have 0 keys and none of these troops that i just one. I believe that i also lost my glory and gem finds but those are not as easy to determine as i don’t know the exact counts of those troops that i had.

What do i do here?

BFM75

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**Author:** ![Spherix](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/spherix/32/2388_2.png) [@Spherix](https://community.gemsofwar.com/u/Spherix)\
**Post date:** [January 30, 2017, 3:42pm UTC](https://community.gemsofwar.com/t/lost-my-event-key-wins/19227/2 "2017-01-30T15:42:22Z")

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Send the support team a [ticket](https://gemsofwar.zendesk.com/hc/en-us/requests/new) and they’ll probably get you taken care of pretty quickly. I imagine they’re pretty busy right now, but it shouldn’t take more than a day or two at most.

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**Author:** ![sachamp](https://avatars.discourse-cdn.com/v4/letter/s/c6cbf5/32.png) [@sachamp](https://community.gemsofwar.com/u/sachamp)\
**Post date:** [January 30, 2017, 3:48pm UTC](https://community.gemsofwar.com/t/lost-my-event-key-wins/19227/4 "2017-01-30T15:48:03Z")

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cool thanks. first issue like this that i have seen ☹

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**Author:** ![KrudlerTheHorse](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/krudlerthehorse/32/9505_2.png) [@KrudlerTheHorse](https://community.gemsofwar.com/u/KrudlerTheHorse)\
**Post date:** [January 30, 2017, 3:48pm UTC](https://community.gemsofwar.com/t/lost-my-event-key-wins/19227/5 "2017-01-30T15:48:38Z")

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Click the Gear icon on the Map screen which takes you to the Game Settings. At the bottom, there is a set of Links, one of which bops you over to the support site 🙂