# Lost connection when trying to open Suncrest kingdom menu

**URL:** <https://community.gemsofwar.com/t/lost-connection-when-trying-to-open-suncrest-kingdom-menu/22585>\
**Category:** Support\
**Created:** [April 14, 2017, 7:45am UTC](https://community.gemsofwar.com/t/lost-connection-when-trying-to-open-suncrest-kingdom-menu/22585 "2017-04-14T07:45:40Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Ajmooooo](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ajmooooo/32/19813_2.png) [@Ajmooooo](https://community.gemsofwar.com/u/Ajmooooo)\
**Post date:** [April 14, 2017, 7:45am UTC](https://community.gemsofwar.com/t/lost-connection-when-trying-to-open-suncrest-kingdom-menu/22585/1 "2017-04-14T07:45:40Z")

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Answered 🙂

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**Author:** ![Ajmooooo](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ajmooooo/32/19813_2.png) [@Ajmooooo](https://community.gemsofwar.com/u/Ajmooooo)\
**Post date:** [April 14, 2017, 7:48am UTC](https://community.gemsofwar.com/t/lost-connection-when-trying-to-open-suncrest-kingdom-menu/22585/2 "2017-04-14T07:48:28Z")

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I’m trying to open Suncrest kingdom menu but having “lost connection” error. Every other Suncrest menu works normally,explore,challenges and quests. Tried to restart the game,didn’t help.

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**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\
**Post date:** [April 14, 2017, 7:52am UTC](https://community.gemsofwar.com/t/lost-connection-when-trying-to-open-suncrest-kingdom-menu/22585/3 "2017-04-14T07:52:51Z")

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If you’re on Mobile then a fix is going out for this. It could take up to 30 minutes though.

 ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/0/705693531c452231f15c41bd3839276f4293f46a.jpg)

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**Author:** ![Ajmooooo](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ajmooooo/32/19813_2.png) [@Ajmooooo](https://community.gemsofwar.com/u/Ajmooooo)\
**Post date:** [April 14, 2017, 7:54am UTC](https://community.gemsofwar.com/t/lost-connection-when-trying-to-open-suncrest-kingdom-menu/22585/4 "2017-04-14T07:54:37Z")

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Thank you for info 🙂

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**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Post date:** [April 14, 2017, 7:55am UTC](https://community.gemsofwar.com/t/lost-connection-when-trying-to-open-suncrest-kingdom-menu/22585/5 "2017-04-14T07:55:10Z")

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> [@Where is the New Kingdom? / Issues with it](https://community.gemsofwar.com/t/where-is-the-new-kingdom-issues-with-it/22580/23):
>
> There is a file that didn’t go out correctly on the mobile version. We’re currently getting a fix out for that but it may take 30minutes or so to fully deploy.

Just some more information.