# Lost connection when starting a battle

**URL:** <https://community.gemsofwar.com/t/lost-connection-when-starting-a-battle/22018>\
**Category:** Support\
**Created:** [April 1, 2017, 9:07am UTC](https://community.gemsofwar.com/t/lost-connection-when-starting-a-battle/22018 "2017-04-01T09:07:26Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![LordXeen](https://avatars.discourse-cdn.com/v4/letter/l/ecccb3/32.png) [@LordXeen](https://community.gemsofwar.com/u/LordXeen)\
**Post date:** [April 1, 2017, 9:07am UTC](https://community.gemsofwar.com/t/lost-connection-when-starting-a-battle/22018/1 "2017-04-01T09:07:26Z")

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Huawei P8  
Today i get a lost connection error whenever i try to start any kind of battle. Everything else works fine (guild, mail, chat).  
What can i do?  
Can i reinstall the app without losing my account?

 ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/9/a/9a7b15faee2c1a75f1a38f9b8355eab5e3bf894f.png)

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**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\
**Post date:** [April 1, 2017, 9:09am UTC](https://community.gemsofwar.com/t/lost-connection-when-starting-a-battle/22018/2 "2017-04-01T09:09:27Z")

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Make sure to record your invite code and password before reinstalling your account so you don’t lose it. 🙂

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**Author:** ![LordXeen](https://avatars.discourse-cdn.com/v4/letter/l/ecccb3/32.png) [@LordXeen](https://community.gemsofwar.com/u/LordXeen)\
**Post date:** [April 1, 2017, 9:36am UTC](https://community.gemsofwar.com/t/lost-connection-when-starting-a-battle/22018/3 "2017-04-01T09:36:37Z")

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Looks like there is something wrong with my account. Reinstalling did not help.  
When i try link to my account from another device it says:  
Level: undefined  
Kingdoms: 27  
Troops: 251  
Progress: 100%  
Can you please help me?  
Account name is LORD XEEN

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**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\
**Post date:** [April 1, 2017, 9:43am UTC](https://community.gemsofwar.com/t/lost-connection-when-starting-a-battle/22018/4 "2017-04-01T09:43:29Z")

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Might be best to submit a ticket to support. You can do that here: [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us)

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**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\
**Post date:** [April 1, 2017, 10:16am UTC](https://community.gemsofwar.com/t/lost-connection-when-starting-a-battle/22018/5 "2017-04-01T10:16:28Z")

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Ozball said exactly what I was going too. Support will be able to help you further.