# Lost account after reinstall

**URL:** <https://community.gemsofwar.com/t/lost-account-after-reinstall/39108>\
**Category:** Support\
**Created:** [May 4, 2018, 3:09pm UTC](https://community.gemsofwar.com/t/lost-account-after-reinstall/39108 "2018-05-04T15:09:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Katica33](https://avatars.discourse-cdn.com/v4/letter/k/53a042/32.png) [@Katica33](https://community.gemsofwar.com/u/Katica33)\
**Post date:** [May 4, 2018, 3:09pm UTC](https://community.gemsofwar.com/t/lost-account-after-reinstall/39108/1 "2018-05-04T15:09:39Z")

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**What you were expecting to happen, and what actually happened?**  
I lost my account. I read here to reinstall the game, when you have battle load issue. I have reinstalled but I lost my account. I was level 600+, and VIP 3, I dont want to start again, what should I do?  
**What are the steps to make it happen again?**

**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**

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<div class="post-metadata">

**Author:** ![Papa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/papa/32/26282_2.png) [@Papa](https://community.gemsofwar.com/u/Papa)\
**Post date:** [May 4, 2018, 3:18pm UTC](https://community.gemsofwar.com/t/lost-account-after-reinstall/39108/2 "2018-05-04T15:18:07Z")

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Submit a support ticket with “account recovery” as the topic and give them all the info you can about your account: invite code, level, guild name, etc. The support team is currently prioritizing these tickets, but it may still be a few days before they get to you.

Edit: here is the link.

[https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)