# Lost account (15char)

**URL:** <https://community.gemsofwar.com/t/lost-account-15char/52790>\
**Category:** Support\
**Created:** [March 10, 2019, 10:36pm UTC](https://community.gemsofwar.com/t/lost-account-15char/52790 "2019-03-10T22:36:38Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![maikhoamkv](https://avatars.discourse-cdn.com/v4/letter/m/5e9695/32.png) [@maikhoamkv](https://community.gemsofwar.com/u/maikhoamkv)\
**Post date:** [March 10, 2019, 10:36pm UTC](https://community.gemsofwar.com/t/lost-account-15char/52790/1 "2019-03-10T22:36:38Z")

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help me… How to uninstall the game and then lose the account …

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**Author:** ![Lyya](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lyya/32/3650_2.png) [@Lyya](https://community.gemsofwar.com/u/Lyya)\
**Post date:** [March 11, 2019, 1:55am UTC](https://community.gemsofwar.com/t/lost-account-15char/52790/2 "2019-03-11T01:55:32Z")

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Hello,

For account recovery, you will want to open a ticket here: [https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)

Provide as much information as possible about the lost account; this helps the support team find it and validate your ownership of it.

Best of luck!

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**Author:** ![maikhoamkv](https://avatars.discourse-cdn.com/v4/letter/m/5e9695/32.png) [@maikhoamkv](https://community.gemsofwar.com/u/maikhoamkv)\
**Post date:** [March 11, 2019, 9:15am UTC](https://community.gemsofwar.com/t/lost-account-15char/52790/3 "2019-03-11T09:15:21Z")

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thank… …

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [March 15, 2019, 2:48am UTC](https://community.gemsofwar.com/t/lost-account-15char/52790/4 "2019-03-15T02:48:04Z")

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Did you get this sorted @maikhoamkv?