# Lost access to my acct **URL:** \ **Category:** Support\ **Created:** [July 25, 2018, 11:40pm UTC](https://community.gemsofwar.com/t/lost-access-to-my-acct/43087 "2018-07-25T23:40:50Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![FoxxieFire](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/foxxiefire/32/43568_2.png) [@FoxxieFire](https://community.gemsofwar.com/u/FoxxieFire)\ **Post date:** [July 25, 2018, 11:40pm UTC](https://community.gemsofwar.com/t/lost-access-to-my-acct/43087/1 "2018-07-25T23:40:50Z")
When the servers were down, I thought it might have been my phone or something. So I uninstalled and reinstalled the app thinking that would help. Well I totally messed it up and when the servers came back on it made me restart the whole game. I tried to recover it, but I didn’t set up a recovery email. I didn’t know you even could tell after the fact. I thought if you logged in with Google it would back it up, but I was wrong. I need to figure out how to get it back. I’ve already contacted support, but it’s taking forever. I want to play so badly 😣😭. Any advice to what I could do, would be awesome. ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [July 25, 2018, 11:42pm UTC](https://community.gemsofwar.com/t/lost-access-to-my-acct/43087/2 "2018-07-25T23:42:14Z")
Submit a ticket to support and they should be able to help you out. Include as much information about your hero as you can remember (level, pets, guild, armor etc). [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) ---
**Author:** ![FoxxieFire](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/foxxiefire/32/43568_2.png) [@FoxxieFire](https://community.gemsofwar.com/u/FoxxieFire)\ **Post date:** [July 26, 2018, 12:01am UTC](https://community.gemsofwar.com/t/lost-access-to-my-acct/43087/3 "2018-07-26T00:01:20Z")
Thank you, I’ll try them again. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [July 26, 2018, 12:20am UTC](https://community.gemsofwar.com/t/lost-access-to-my-acct/43087/4 "2018-07-26T00:20:39Z")
Already responded! ---
**Author:** ![Presto](https://avatars.discourse-cdn.com/v4/letter/p/cc9497/32.png) [@Presto](https://community.gemsofwar.com/u/Presto)\ **Post date:** [July 26, 2018, 12:49am UTC](https://community.gemsofwar.com/t/lost-access-to-my-acct/43087/5 "2018-07-26T00:49:44Z")
That Was fast and show this game has good support. I hope that resolved your problem, FF. ---
**Author:** ![FoxxieFire](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/foxxiefire/32/43568_2.png) [@FoxxieFire](https://community.gemsofwar.com/u/FoxxieFire)\ **Post date:** [July 26, 2018, 1:09am UTC](https://community.gemsofwar.com/t/lost-access-to-my-acct/43087/6 "2018-07-26T01:09:05Z")
I’m so so soo happy, thank you! I’m back up and fighting now. ---
**Author:** ![3xDrachel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/3xdrachel/32/37026_2.png) [@3xDrachel](https://community.gemsofwar.com/u/3xDrachel)\ **Post date:** [August 2, 2018, 11:50pm UTC](https://community.gemsofwar.com/t/lost-access-to-my-acct/43087/7 "2018-08-02T23:50:16Z")
I did the same thing but my new password they sent my email brought me to a extremely lower character, where’s mtly real game? I log in with Google as well