# Lost 3,800+ souls after a battle **URL:** \ **Category:** Support\ **Created:** [May 16, 2016, 3:12pm UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888 "2016-05-16T15:12:41Z")\ **Posts on this page:** 15\ **Page:** 2
**Author:** ![Grundulum](https://avatars.discourse-cdn.com/v4/letter/g/82dd89/32.png) [@Grundulum](https://community.gemsofwar.com/u/Grundulum)\ **Post date:** [May 16, 2016, 4:36pm UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888/21 "2016-05-16T16:36:07Z")
The devs are working furiously into the night. I can confirm that I got all of my missing souls back after I sent in a support request. Well, almost all. I’m still “missing” those 218,000 souls I mentioned above… ---
**Author:** ![Royalty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/royalty/32/1683_2.png) [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Post date:** [May 16, 2016, 4:40pm UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888/22 "2016-05-16T16:40:57Z")
I have lost alot of souls aswell. Problem is, i don’t know how much exactly… ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [May 16, 2016, 4:44pm UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888/23 "2016-05-16T16:44:20Z")
Do you know roughly how many you had? ---
**Author:** ![Royalty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/royalty/32/1683_2.png) [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Post date:** [May 16, 2016, 4:50pm UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888/24 "2016-05-16T16:50:30Z")
What is your latest backup? ---
**Author:** ![efh313](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/efh313/32/34349_2.png) [@efh313](https://community.gemsofwar.com/u/efh313)\ **Post date:** [May 16, 2016, 10:27pm UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888/25 "2016-05-16T22:27:07Z")
I am way late to this party. I was grinding to rank 1 with the new event. Just went to lvl a troop and noticed that I am missing souls. I had around 7900 last night. And just checked now and have only 2400. I wish I exact numbers for you. That 2400 is after a day of grinding with a Valk team too so… ☹ Any help would be appreciated. Thanks! Edit: I just saw the above link. Ticket submitted. Thanks! ---
**Author:** ![GREEK-13](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/greek-13/32/5511_2.png) [@GREEK-13](https://community.gemsofwar.com/u/GREEK-13)\ **Post date:** [May 17, 2016, 2:22am UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888/26 "2016-05-17T02:22:55Z")
Thank you for your help. I just realized I lost around 33,000 souls. I made a post, before I saw that others are having issues as well. I will contact support. Thanks for staying on top of it. ---
**Author:** ![Sirrian](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sirrian/32/35758_2.png) [@Sirrian](https://community.gemsofwar.com/u/Sirrian)\ **Post date:** [May 17, 2016, 3:01am UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888/27 "2016-05-17T03:01:46Z")
Hey, folks! We had to wait for our tech lead to get into the office this morning to help recover our backup from a few hours before the incident. That’s now in progress, so we’ll be getting around to fixing all of the remaining cases of this shortly. ---
**Author:** ![GREEK-13](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/greek-13/32/5511_2.png) [@GREEK-13](https://community.gemsofwar.com/u/GREEK-13)\ **Post date:** [May 17, 2016, 3:01am UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888/28 "2016-05-17T03:01:49Z")
Already received my lost souls. You guys are an amazing dev team! Thanks so much. ---
**Author:** ![MrSnake](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mrsnake/32/4196_2.png) [@MrSnake](https://community.gemsofwar.com/u/MrSnake)\ **Post date:** [May 17, 2016, 9:05am UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888/29 "2016-05-17T09:05:34Z")
so no need to open new tickets anymore? every case will be fixed automatically? ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [May 17, 2016, 2:00pm UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888/30 "2016-05-17T14:00:59Z")
Still good idea to contact support if you have lost souls. ---
**Author:** ![en9nhcet](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/en9nhcet/32/1673_2.png) [@en9nhcet](https://community.gemsofwar.com/u/en9nhcet)\ **Post date:** [May 17, 2016, 3:41pm UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888/31 "2016-05-17T15:41:17Z")
@Nimhain i still havnt gotten mine back yet,i wrote support when it happened yesterday 😢 edit : you replied to my ticket asking how many i was missing but it clearly stated the amount in my message so…idk ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [May 18, 2016, 12:36am UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888/32 "2016-05-18T00:36:33Z")
Sorry, I’ve been dealing with several players who lost their souls. ---
**Author:** ![en9nhcet](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/en9nhcet/32/1673_2.png) [@en9nhcet](https://community.gemsofwar.com/u/en9nhcet)\ **Post date:** [May 18, 2016, 2:29am UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888/33 "2016-05-18T02:29:55Z")
Thank you! i’ve got them all back 💌 ---
**Author:** ![Theicla](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/theicla/32/3624_2.png) [@Theicla](https://community.gemsofwar.com/u/Theicla)\ **Post date:** [May 18, 2016, 4:34am UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888/34 "2016-05-18T04:34:48Z")
> [@Sirrian](#): > > We had to wait for our tech lead to get into the office this morning to help recover our backup from a few hours before the incident. @Sirrian Thank you for keeping an eye on things. I don’t think I lost any souls yesterday (I very much doubt that I did) but it did occur to me that I don’t always know how many I actually DO have. Is there room on the Troops menu screen to insert a Soul tally box? After doing 20 matches of PvP on hard difficulty using Valk, I likewise wasn’t aware that my soul count had increased by 2000. So the 2300 souls which I thought I had were in fact 5300 by that point. So having a Soul counter easily visible without having to enter the Crafting submenu would be wonderful. ---
**Author:** ![Samyaza](https://avatars.discourse-cdn.com/v4/letter/s/65b543/32.png) [@Samyaza](https://community.gemsofwar.com/u/Samyaza)\ **Post date:** [May 18, 2016, 1:45pm UTC](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888/35 "2016-05-18T13:45:14Z")
Same here. Lost about 2k souls. Not very much related to others but lot for a newbie like me [Previous page](https://community.gemsofwar.com/t/lost-3-800-souls-after-a-battle/6888.md?page=1)