# Lost 2k souls to connection problem

**URL:** <https://community.gemsofwar.com/t/lost-2k-souls-to-connection-problem/7957>\
**Category:** Support\
**Created:** [June 4, 2016, 10:32pm UTC](https://community.gemsofwar.com/t/lost-2k-souls-to-connection-problem/7957 "2016-06-04T22:32:51Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Pasa](https://avatars.discourse-cdn.com/v4/letter/p/e19adc/32.png) [@Pasa](https://community.gemsofwar.com/u/Pasa)\
**Post date:** [June 4, 2016, 10:32pm UTC](https://community.gemsofwar.com/t/lost-2k-souls-to-connection-problem/7957/1 "2016-06-04T22:32:51Z")

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Was leveling up Sheggra 17-\>19 for ~1900 soul, there was a conneciton error, after retry I gor message of error. Another retry, error again, assuring me souls are not lost.

Yes they are. After relog I found the troop at lvl 19 but my soul count is at 34k while I started at 39. Shouyld be around 37. Plz look into it and correct the state unless my memory fails me. Inv code: PASA

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**Author:** ![Lyya](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lyya/32/3650_2.png) [@Lyya](https://community.gemsofwar.com/u/Lyya)\
**Post date:** [June 4, 2016, 10:51pm UTC](https://community.gemsofwar.com/t/lost-2k-souls-to-connection-problem/7957/2 "2016-06-04T22:51:59Z")

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This sounds like something for which you should contact support.

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**Author:** ![Pasa](https://avatars.discourse-cdn.com/v4/letter/p/e19adc/32.png) [@Pasa](https://community.gemsofwar.com/u/Pasa)\
**Post date:** [June 4, 2016, 10:57pm UTC](https://community.gemsofwar.com/t/lost-2k-souls-to-connection-problem/7957/3 "2016-06-04T22:57:25Z")

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> [@Lyya](#):
>
> This sounds like something for which you should contact support.

Err, I thought this is the way to call for support… O,O How do I do that a different way? In the game I don’t see a support button or link anywhere.

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**Author:** ![Lyya](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lyya/32/3650_2.png) [@Lyya](https://community.gemsofwar.com/u/Lyya)\
**Post date:** [June 4, 2016, 11:05pm UTC](https://community.gemsofwar.com/t/lost-2k-souls-to-connection-problem/7957/4 "2016-06-04T23:05:48Z")

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This is where to start: [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us)

It’s linked off “Support” on [gemsofwar.com](http://gemsofwar.com).

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**Author:** ![Pasa](https://avatars.discourse-cdn.com/v4/letter/p/e19adc/32.png) [@Pasa](https://community.gemsofwar.com/u/Pasa)\
**Post date:** [June 4, 2016, 11:12pm UTC](https://community.gemsofwar.com/t/lost-2k-souls-to-connection-problem/7957/5 "2016-06-04T23:12:29Z")

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Thanks, filed a request there, we’ll see what happens.

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**Author:** ![kzintiwife](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kzintiwife/32/2350_2.png) [@kzintiwife](https://community.gemsofwar.com/u/kzintiwife)\
**Post date:** [June 5, 2016, 12:05am UTC](https://community.gemsofwar.com/t/lost-2k-souls-to-connection-problem/7957/6 "2016-06-05T00:05:08Z")

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its also in the bar across the top of the links above. 🙂