# Lost 2 GW battles because of connection issues

**URL:** <https://community.gemsofwar.com/t/lost-2-gw-battles-because-of-connection-issues/52118>\
**Category:** Bug Reports\
**Created:** [February 15, 2019, 8:52pm UTC](https://community.gemsofwar.com/t/lost-2-gw-battles-because-of-connection-issues/52118 "2019-02-15T20:52:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![FL1701](https://avatars.discourse-cdn.com/v4/letter/f/8e7dd6/32.png) [@FL1701](https://community.gemsofwar.com/u/FL1701)\
**Post date:** [February 15, 2019, 8:52pm UTC](https://community.gemsofwar.com/t/lost-2-gw-battles-because-of-connection-issues/52118/1 "2019-02-15T20:52:51Z")

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**Platform, device version and operating system:**

Mobile, Samsung Galaxy S8+, android

**Screenshot or image:**

No relevant screenshot available

**What you were expecting to happen, and what actually happened:**

What i expectected to happen: my two won GW battles being reguatered as a win.

What actualky happebed: two won battkes got registered as a loss. To specify what happened - unstable connection, probably to do with a networks which uses wifi extenders, the connection was unstable. Battle loads I play and win but the screen keeps on loading. Connection is lost but device still has connection with normal websites. Only solution is a forced reset which results in a loss.

**How often does this happen? When did it begin happening?**

Twice on 15 February 2019 during the 4th battke day of GW

**Steps to make it happen again**

Possibility to save game data offline to be able to synchronize later with a good and stabke connection (a off line playing mode)

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [February 18, 2019, 1:25am UTC](https://community.gemsofwar.com/t/lost-2-gw-battles-because-of-connection-issues/52118/2 "2019-02-18T01:25:27Z")

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Hey @FL1701, sorry this happened!

Did you receive any errors when you played, and if so, exactly what did they say? How long was the game open for before the issue? I have sent some compensation to your in-game mail but unfortunately [I can’t reimburse you for guild wars points](https://gemsofwar.zendesk.com/hc/en-us/articles/360000430695-Reimbursement-for-Delve-and-Guild-War-Rewards), I’m sorry ☹

On your device please ensure Background app refresh is set to enabled. To do this go to Settings \> Data Usage \> Mobile data usage \> Gems of War \> ensure “background app refresh” is enabled.