# Level -1 (level minus 1)
**URL:** https://community.gemsofwar.com/t/level-1-level-minus-1/12152
**Category:** Support
**Created:** [September 10, 2016, 8:46pm UTC](https://community.gemsofwar.com/t/level-1-level-minus-1/12152 "2016-09-10T20:46:23Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@anon43026234](https://community.gemsofwar.com/u/anon43026234)
#### Post date: [September 10, 2016, 8:46pm UTC](https://community.gemsofwar.com/t/level-1-level-minus-1/12152/1 "2016-09-10T20:46:23Z")
Hi, a member of my guild just went from lvl 700+ to lvl -1 !!! What the hell is going on? Now he cant even play pvp! Anyone already seen such a prob?
@Alpheon
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### Author:  [@PowerPlay](https://community.gemsofwar.com/u/PowerPlay)
#### Post date: [September 10, 2016, 11:18pm UTC](https://community.gemsofwar.com/t/level-1-level-minus-1/12152/2 "2016-09-10T23:18:59Z")
You should at least post a pic of it so the console devs know what’s going on.
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### Author:  [@Mufasha](https://community.gemsofwar.com/u/Mufasha)
#### Post date: [September 10, 2016, 11:31pm UTC](https://community.gemsofwar.com/t/level-1-level-minus-1/12152/3 "2016-09-10T23:31:49Z")
This problem has been know to happen rarely. Put in a support ticket at zen [desk.gemsofwar.com](http://desk.gemsofwar.com) and they will put you back together
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### Author:  [@anon43026234](https://community.gemsofwar.com/u/anon43026234)
#### Post date: [September 11, 2016, 12:55am UTC](https://community.gemsofwar.com/t/level-1-level-minus-1/12152/4 "2016-09-11T00:55:45Z")
I told him to contact 505games customer support.
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### Author:  [@Alpheon](https://community.gemsofwar.com/u/Alpheon)
#### Post date: [September 11, 2016, 10:41pm UTC](https://community.gemsofwar.com/t/level-1-level-minus-1/12152/5 "2016-09-11T22:41:34Z")
That’s not good! We’ll get it sorted through the support system - it’s much easier for us to handle these sort of cases through that than on the forums.
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### Author:  [@anon43026234](https://community.gemsofwar.com/u/anon43026234)
#### Post date: [September 12, 2016, 1:50am UTC](https://community.gemsofwar.com/t/level-1-level-minus-1/12152/6 "2016-09-12T01:50:48Z")
Is it still the customer support of 505games that we must contact? I ask you that because of change of team recently. sorry for my english. its for xbox.
I also have a question about guild level: I heard the update of guild should come on consoles around mid or end october. Until this update, will we still get tasks rewards when our guild reach lvl 1000? (I mean the tokens, gems, keys, souls and treasure maps). I heard that a guild had problems when at lvl 1000.
Thank you in advance.
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### Author:  [@Alpheon](https://community.gemsofwar.com/u/Alpheon)
#### Post date: [September 12, 2016, 1:59am UTC](https://community.gemsofwar.com/t/level-1-level-minus-1/12152/7 "2016-09-12T01:59:02Z")
So if you open a support ticket here: [https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new), that will send you to our team 🙂
As for the guild issues, we’re looking into it for the update, and we shouldn’t see the same issues that the PC/Mobile version had when guilds hit level 1000.
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### Author:  [@anon43026234](https://community.gemsofwar.com/u/anon43026234)
#### Post date: [September 12, 2016, 2:04am UTC](https://community.gemsofwar.com/t/level-1-level-minus-1/12152/8 "2016-09-12T02:04:40Z")
ok thank you for adress of customer support.
about guild if i understand you well, if we reach lvl 1000 in some days (before october update) we might have problems?
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### Author:  [@Alpheon](https://community.gemsofwar.com/u/Alpheon)
#### Post date: [September 12, 2016, 2:25am UTC](https://community.gemsofwar.com/t/level-1-level-minus-1/12152/9 "2016-09-12T02:25:54Z")
Oh, no, I meant the update coming before October. You should’ve have any problems.
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### Author:  [@anon43026234](https://community.gemsofwar.com/u/anon43026234)
#### Post date: [September 12, 2016, 2:29am UTC](https://community.gemsofwar.com/t/level-1-level-minus-1/12152/10 "2016-09-12T02:29:18Z")
Great news! Cant wait for the update! Thank you!! 🙂